Senior Consultant - Solution Design

Roles ResponsibilitiesJob Description:

As a solution architect, you will be required lead and develop competitive and innovative business process outsourcing solutions that meet client asks and delivers value. The solution development process will require closer collaboration with client and multiple internal stakeholders including onshore sales and client engagement teams, project management, transition, operations and digital teams to develop a seamlessly connected solution and pricing inputs.
Additionally, the work will require:

Development of innovative solutions and Infosys value proposition in close alignment with other teams and practices within Infosys that meet client requirements. The activity will require creation of proposal documents in Word, PPT, Excel and other relevant formats.

Managing stakeholder expectations from Solution Design, Services delivery, Practice, transition, technologies, and sales teams through PDCA (plan-do-check-act) approach.

Deploy Infosys best practices-based frameworks, adapt these approaches for building in a differentiated proposition for clients.

Estimation of resource effort by application of various internal and external benchmarks and experience, provision of pricing inputs to deal pricing teams.

Researching market identification of new technology solutions and support development of market differentiated solution along with digital transformation services teams. Work closely with these teams to explore fit and seamlessly integrate technology and AI/ML, RPA and Agentic/ Gen AI based digital solutions in the proposals.

Developing SP Business value delivery framework / articulation and drive effective adoption across Solution design, Delivery and Sales team.

Conducting Spend data analysis and estimating sourcing, transaction and compliance level savings based on benchmarks, heuristics and guidance from experts within the team

Creating and collate case studies from existing SP operations, help in development of frameworks and reusable artefacts to build on existing SP knowledge repository.

Working with the delivery team and supporting SOW finalization

Undertake Benchmarking External / Internal Benchmarks. Research and understand external benchmarks (CAPS, Hackett, APQC etc.). Understand client needs, develop benchmark framework, and drive efforts to collate benchmark data across global engagements, analyse and provide insights on trends, best in class practice, evaluate potential improvements in process by comparing with internal / external benchmark data. Publish Benchmark reports to stakeholders Delivery, Practice and Solution Design.

Take up short term on-site projects as a consultant as and when required.
Educational RequirementGraduate
Preferred SkillsSD->Solution Design
Service LineBPO Service Line