Senior Consultant - Site Reliability Engineer

Job Summary

The Senior Consultant - Site Reliability Engineering (SRE) is a hands-on technical leadership and consulting role responsible for driving the reliability, availability, performance, resilience, and operational maturity of enterprise and business-critical services. The role serves as a principal technical escalation point and trusted advisor for complex production challenges, shaping SRE strategy and engineering improvements across observability, automation, Infrastructure-as-Code, incident management, reliability engineering, performance optimization, and operational readiness. The Senior Consultant partners with Development, Architecture, SRE, DevOps, Cloud, Database, Network, Infrastructure, Security, and business stakeholders; leads cross-functional initiatives; and mentors senior engineers.

General Position Information

• Reports directly to: Manager - Site Reliability Engineer
• Matrix reports to: As applicable based on functional alignment
• Direct Reports: Individual contributor; no direct reports

Responsibilities

• Serve as a principal technical escalation point and SRE consultant for complex, high-impact, and business-critical incidents; lead cross-functional troubleshooting, executive-level technical communication, and service restoration.
• Troubleshoot across applications, database, API/integration, middleware, cloud, server, network, identity, security, and external dependency layers using logs, metrics, traces, events, and infrastructure telemetry.
• Lead root cause analysis for significant incidents and drive corrective and preventive actions that reduce recurrence and operational risk.
• Define, govern, and mature SRE and observability practices, including SLIs/SLOs, error budgets, dashboards, alerting, instrumentation, event correlation, monitoring coverage, and reliability reporting.
• Lead enterprise reliability, operational-readiness, and supportability assessments; identify gaps in resiliency, automation, observability, documentation, infrastructure, and deployment processes and develop prioritized multi-quarter improvement roadmaps.
• Lead strategic toil-reduction programs and design reusable automation, self-healing, and auto-remediation patterns that improve engineering productivity and service reliability at scale.
• Provide technical governance and hands-on leadership for Infrastructure-as-Code, configuration management, GitOps, platform engineering, and CI/CD practices using technologies such as Terraform, Ansible, Argo CD, Azure DevOps, GitHub, or GitLab.
• Troubleshoot complex deployment, configuration, pipeline, rollback, and release failures and partner with engineering teams to improve deployment reliability.
• Support major application upgrades, migrations, platform modernization, patching, environment transitions, and production cutovers.
• Analyze application and infrastructure performance/capacity trends and recommend scaling, quota, configuration, resiliency, and cost-optimization improvements.
• Own technical direction for disaster recovery, business continuity engineering, resiliency validation, recovery objectives/procedures, failure testing, and rollback readiness.
• Partner with Security and engineering teams during critical vulnerabilities or cyber events and support application, infrastructure, authentication, and configuration analysis.
• Establish SRE standards, reference architectures, playbooks, runbooks, templates, operating procedures, governance mechanisms, and reusable engineering patterns across teams.
• Evaluate emerging technologies and operating practices in observability, automation, cloud operations, reliability engineering, platform engineering, and AI-assisted operations; lead proof-of-concept evaluations, technical recommendations, and adoption roadmaps.
• Mentor senior SRE, Production Engineering, DevOps, and Application Support engineers; provide technical coaching in troubleshooting, observability, automation, incident management, root cause analysis, architecture, and reliability practices.
• Use incident trends, operational metrics, SLO performance, risk indicators, and engineering data to define reliability priorities, influence stakeholders, and drive measurable continuous improvement.

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