Senior Consultant Lead

Job Title - Sr. Associate/Lead - SW Support

Location - Pune

Shift Coverage - North America business hours (8 AM - 5 PM CST)

Job Summary

The role is responsible for providing L2 operational and technical support within Omnium Application Support team with primary focus on reconciliation and control services, data onboarding, client data integrations, file processing and associated infrastructure components. The team acts as a critical liaison between business operations, clients, development teams, infrastructure teams, and external vendors to ensure uninterrupted service delivery across global markets.

The role involves monitoring critical production processes, troubleshooting application issues, managing incidents and service requests, supporting client onboarding activities, ensuring successful data processing and reconciliation workflows, and driving timely resolution of production issues while maintaining high service availability and operational excellence.

Key Responsibilities

• Provide Level 2 Application Support for various applications under Omnium platform.
• Monitor critical production processes, services, jobs, application health, system performance, batch processing and service availability.
• Investigate and resolve production incidents within agreed SLAs.
• Analyze trends and identify recurring operational issues. Perform root cause analysis for recurring issues and recommend preventive measures.
• Coordinate Major Incident (P1/P2) handling and facilitate ITSM calls. Engage concerned Development and shared services teams during critical outages.
• Support onboarding of new clients and data feeds into the Omnium platform. Coordinate setup, validation, and testing of inbound and outbound data interfaces.
• Manage FTP onboarding and data delivery configurations.
• Participate in application releases and production deployments. Perform application checkout activities following releases and infrastructure changes.
• Drive automation opportunities to reduce manual effort and improve service quality. Develop and maintain monitoring procedures and operational dashboards where ever applicable.
• Ensure all production alerts are acknowledged and addressed in a timely manner.
• Serve as a point of contact for business users and operational teams. Provide regular communications and status updates during incidents.
• Participate in service review meetings and operational governance forums.
• Ensure a high level of customer satisfaction through professional communication and ownership.

Required Skills & Experience

Technical Skills

• 6-10 years of Production Application Support experience.
• Unix/Linux command-line knowledge.
• Experience with SQL and database troubleshooting.
• Understanding of batch processing and scheduling tools (Control-M preferred).
• Knowledge of FTP/SFTP, APIs, file processing workflows, and middleware technologies.
• Familiarity with ServiceNow, monitoring tools, and incident management processes.
• Experience supporting web applications and data integration platforms.

Domain Knowledge

• Financial Services / Asset Servicing experience preferred.
• Understanding of reconciliation, control functions, reference data management, and trade processing.
• Knowledge of client onboarding and data integration processes.
• Understanding of operational risk and production support best practices.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.