Senior Consultant | IRM - Risk Management | ServiceNow

The team:

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P.

Your work profile:

• Configure and customize ServiceNow components including forms, workflows, business rules, and integrations.
• Collaborate with cross-functional teams to ensure seamless integration and data flow across modules.
• Provide advisory services and thought leadership on platform best practices, governance, and optimization.
• Drive stakeholder communication, project planning, and risk management.
• Conduct testing, deployment, and post-implementation support.
• Mentor and support junior team members in technical and functional areas.
• Maintain comprehensive project documentation, including technical designs, test cases, and release notes.

Key skills required:

• 5-8 years of hands-on experience with the ServiceNow Developer Platform.
• Education - UG & Above.
• Strong knowledge of at least one of the following modules: ITOM / ITAM / GRC.
• ITSM - Integration, Service Portal, Virtual Agent, Performance Analytics, Service Catalogue development experience.
• ITOM - CMDB, Discovery, Service Mapping, Event Management development experience.
• GRC - ServiceNow Developer GRC, Governance, Risk & Compliance, ServiceNow IRM (Integrated Risk Management), Risk Management, Policy & Compliance Management development experience.
• ITAM - HAM, SAM development experience.
• Deep understanding of ServiceNow data model, architecture, and integration frameworks.
• Solid understanding of ITIL processes and enterprise service management concepts.
• Excellent communication, stakeholder management, and documentation skills.
• Experience managing cross-functional, global delivery teams.