Senior Consultant – Customer Service Transformation and AI
Ernst Young · Pune · onsite · Posted 51d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities :
- Provide expert-level support to clients on CRM implementation, ensuring seamless integration with existing systems.
- Analyze business processes and develop strategies for process optimization, resulting in improved efficiency and productivity.
- Collaborate with cross-functional teams to design and implement custom solutions using Salesforce, leveraging its full potential.
- Develop training programs for clients' staff on CRM best practices, ensuring effective adoption of new technologies.
Job Requirements :
- 3-7 years of experience in IT services & consulting industry.
- Strong understanding of CRM implementation, configuration, and customization using Salesforce platform.
- Proven track record in analyzing business processes and developing strategies for improvement.
Sourced from naukri
Skills
Service operating model designConsultingprocess optimizationCrm ImplementationCustomer Service TransformationAI-led service transformation
About Ernst & Young
Ernst Young
Management Consulting
44k+
employees
2002
24 years old
Gurgaon / Gurugram, Haryana
India
₹15.3L PA avg
Avg at Ernst & Young
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At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over.
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