Senior Consultant/Assitant Manager-Inbound (UK Market)

Key Responsibilities:

1.Client Management:

• Interact with international clients, travel agents, and tour operators to understand their requirements.

• Customize and prepare detailed itineraries based on client preferences.

• Ensure timely communication and follow-ups to maintain high service standards.

2. Tour Planning and Execution:

• Design and price competitive packages, including accommodations, transport, guides, and activities.

• Coordinate with vendors, hotels, transport companies, and other service providers to ensure smooth operations.

• Monitor the execution of tours and address any issues promptly.

3. Costing and Budgeting:

• Ensure accurate costing of tours while maintaining profitability.

• Negotiate with vendors and suppliers for better rates and services.

4. Documentation and Reporting:

• Prepare and maintain all necessary documentation, including invoices, itineraries, and client agreements.

• Generate regular reports on business performance and client feedback.

5. Operations

• Coordinate & follow up with respective market manager, product, and R&D team for preparing the product & brochures, suppliers and or service providers as required.

• Manage the complete event lifecycle, including client coordination during tours, documentation, and financial/accounting processes, ensuring seamless execution from planning through completion.

• Monitor day-to-day quotations to ensure timely responses, maintain high levels of customer satisfaction, and meet defined turnaround times.

• Actively participate in operator briefings and debriefings for every tour to gather feedback, address concerns, and drive continuous improvement.

• Negotiate for better rates with hotels, vendors for specific movements.

• Well-versed in designing of itineraries and costing.

Key Requirements:

• Education: Graduate in Tourism, Hospitality or a Diploma in travel and tourism

• Experience: 3-8 years of experience in inbound tourism, with a proven track record in client servicing and tour operations.

Skills:

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficiency in MS Office and travel software.

• Knowledge of popular tourist destinations, culture, and travel trends in the region. Key Attributes:

• Passionate about travel and delivering exceptional customer experiences.

• Ability to handle pressure and resolve issues effectively.

• Team player with a proactive approach.