Senior Compressor Specialist I&C

Career Opportunity with Burckhardt Compression

We are seeking motivated and experienced professional who can effectively contribute to the role deliverables connected with position below. In this position you can actively participate to our growth and make a significant impact in a fast-paced environment as:

Position: Sr Compressor Specialist IC

Location: Vadodara

Your contributions to organisations growth:

Compressor Specialist - Electrical, Instrumentation Control (IC) serves as the primary technical expert and customer contact for all compressor-related electrical, instrumentation, control, and automation matters. The role is responsible for technical troubleshooting, warranty claim evaluation, root cause analysis, customer complaint management, technical training, knowledge sharing, and continuous improvement initiatives to enhance equipment reliability, operational efficiency, and customer satisfaction.

The additional responsibility also includes back office technical support to DPS business in India.

Key Responsibilities

Technical Support Customer Interface

• Act as the primary technical contact for customers regarding electrical, instrumentation, and control-related compressor issues.
• Provide third-level technical support for service cases and complex troubleshooting activities.
• Prepare the technical Quires/resolution based on the requirements by customer for DPS.
• Support Field Service Representatives (FSR), Field Service Specialists (FSS), and Sales Support teams with technical clarifications and solutions.
• Detect, diagnose, and resolve compressor and plant control system issues at customer sites.
• Advise customers on technical solutions and corrective actions to improve equipment performance and reliability.
• Preparation of IDS (Inquiry Data Sheet) contains complete information to prepare a technical quotation compliant with each customer inquiry for Digital Product Services (DPS).

Warranty Claims Management

• Analyze customer complaints, warranty claims, and non-conformities related to compressor systems.
• Evaluate warranty applicability and recommend appropriate actions.
• Coordinate and manage warranty order execution and associated service activities.
• Ensure timely and cost-effective resolution of contractual and warranty issues.

Root Cause Analysis Continuous Improvement

• Lead or actively participate in Root Cause Analysis (RCA) investigations for equipment failures and operational issues.
• Collaborate with Technical Consultancy teams to prepare detailed technical reports.
• Participate in task forces to identify causes of failures and implement corrective and preventive actions.
• Drive technical improvement initiatives based on field experience, customer feedback, and reliability data.
• Review of technical specifications from Customer related to Instrumentation and machine monitoring systems for technical support for DPS.

Customer Complaint Quality Management

• Coordinate customer complaint, claim, and non-conformity management processes.

Interface with customers, agents, contractors, project managers, and internal stakeholders

• Transfer manufacturing-related issues and feedback to Quality and Operations departments for corrective action.
• Collect and feedback on technical improvements to product management based on experience as well as customer service and support related topics for DPS.

Knowledge Management Training

• Develop technical training materials, operating guidelines, and troubleshooting documentation.
• Conduct classroom and hands-on training programs for customers and internal employees.
• Promote knowledge management and technical knowledge sharing across the organization.
• Responsible for minimizing the time between customer inquiry and IDS submission to maximize time available for quotation preparation for DPS.

Reliability Operational Excellence

• Participate in verification, definition, and implementation of product and process improvements.
• Contribute to enhancing customer satisfaction through responsive technical support and effective problem resolution

Education/ experience / languages:

• Diploma/ BE with Instrument Control Engineering with min 10 to 12 years of relevant experience in compressor systems, rotating equipment, industrial automation, or process plant maintenance
• Previous Customer service experience in field support in Refineries, Petrochemicals! fertilizers, Industrial Gas segment with reciprocating compressors
• Beside the electrical, programming and control skills, basic mechanical know how is expected.
• Experience in troubleshooting PLC, DCS, SCADA, and compressor control systems.
• Proven experience in root cause analysis, warranty management, and customer technical support.
• Exposure to oil gas, petrochemical, refining, chemical, power, or industrial process industries preferred.

Special Requirements:

• Compressor Control Systems Machine monitoring systems (MMS CMS).
• PLC/DCS/SCADA Programming Troubleshooting
• Electrical Instrumentation Systems
• Rotating Equipment Diagnostics
• Root Cause Analysis (RCA)
• Industrial Communication Protocols (DCS, SCADA, PLC)
• Warranty Claims Evaluation
• Technical Report Preparation
• Technical Training Knowledge Transfer

Key performance indicators (KPI s):

• Cases in CRM (Open; Close; Tasks)- Case Management
• End to End completion of task,Response time to customers technical request
• RCA preparation- Timeline for closing the cases
• Preparation of IDS (Inquiry Data Sheet) contains with the complete information to prepare a quotation compliant with each customer inquiry.

We Offer

• We have a very free culture, inspiring employees to involve in various activities of their interests.
• Our flexible working models will allow you to combine private interests with work.
• Employee Connect, Engagement events and feedback culture enhances our reach and gives us an opportunity to continuously improve.
• Performance and appreciation awards.
• Sports activities and Klib Library to energize you.
• We proudly do encourage diversity and inclusion in thoughts and in spirit.
• A winner of GreenCo Gold and other various ISO certifications, we encourage you to inhibit the same to contribute in a much greener tomorrow!
• We do aspire to be Great Place to Work soon to provide you an enticing career with us.

HR Team

Burckhardt Compression India

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.