Senior Commercial Loan Servicing Specialist
Wells Fargo · Bengaluru · onsite · Posted 36d ago
Undisclosed4–9 yrsfulltimeSourced from
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About this role
Job Summary
About this role: Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist
Responsibilities - Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
- Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
- Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
- Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
- Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
- Serve as an escalation point in the resolution of client issues
- Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
- Identify activities of the team to ensure conformity with established procedures
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
- Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- University Masters/Bachelor's degree in Business or related discipline
- Strong knowledge of MS-Excel, MS-Word
- Good English Oral and written communication skills
- Strong analytical, problem solving, and document interpretation skills
- Knowledge in Commercial Mortgage Servicing
- Flexible with the shift timings (6:30pm - 3:30am)
- Flexibility towards work on different processes/assignments
- Working with teams and be an active participant
- Exhibits a commitment to the company
- Ability to set priorities, plan and organize work
- Demonstrates/maintains professional conduct under all circumstances
- Ability to conduct process trainings as when required
- Ability to work independently and generate MIS reports for the process
- Takes ownership for the responsibilities
- Motivates himself and the team in achieving team goals
- Good understanding of risk and compliance
Sourced from naukri
Skills
Customer ServiceFinancial CrimesRisk IdentificationMis ReportsMortgageRegulatory ComplianceCommunication SkillsoperationsSalesLegalcomplianceCustomer RelationshipsLoan ServicingCustomer Resolution
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
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Financial Services
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