Senior Commercial Loan Servicing Specialist

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Strong knowledge of Lending Products and Processes.
• Understanding of Credit Risk Assessment and related operations.
• Good verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of Commercial Real Estate (CRE) lending.
• Experience working with Loan IQ (LIQ) platform.
• Exposure to banking, financial services, or lending operations.

• Any Graduate (Bachelor's Degree) or above.