Senior Commercial Loan Servicing Specialist
Wells Fargo · Bengaluru · onsite · Posted 50d ago
Undisclosed4–9 yrsfulltimeSourced from
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About this role
Job Summary
Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist. The role requires a solid working knowledge of commercial lending platforms (such as: Loan IQ, LUCAS, STUCKEY, etc.) and ABL servicing processes, including agent bank responsibilities and participant servicing. The position collaborates closely with Line of Business (Relationship and Portfolio Management teams), Risk, and Technology partners and supports timely resolution of client issues, operational risks, and process gaps. This is an individual contributor role, with accountability for quality, timeliness, and adherence to established procedures.
Responsibilities - Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
- Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
- Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
- Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
- Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
- Serve as an escalation point in the resolution of client issues
- Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
- Identify activities of the team to ensure conformity with established procedures
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
- Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
- Independently process servicing activities for moderately complex Asset Based Lending facilities, including Agentled deals, Bought Participations, and Bilateral loans.
- Support servicing of revolving credit facilities, term loans, borrowing basedriven structures, and collateralbased facilities.
- Execute assigned loan servicing activities to ensure accurate and timely processing in accordance with credit agreements and servicing standards.
- Review and process:
o Interest, fees, principal activity, and repricing events
o Amendments, waivers, renewals, and restructurings
o Borrowing base updates, collateraldriven changes, and availability calculations - Identify servicing exceptions, data inconsistencies, or documentation gaps and escalate in a timely manner to ensure resolution.
- Ensure compliance with policies, procedures, and servicelevel expectations while processing customer, system, or operational requests.
- Identify potential system, data, or process gaps and raise recommendations for procedural improvements or control enhancements.
- Adhere to and support updates of standard operating procedures (SOPs) and system documentation aligned to ABL servicing.
- Complete onboarding milestones and role readiness requirements within defined timelines.
- Apply training, procedural guidance, and system knowledge to daily processing to ensure accuracy, consistency, and risk mitigation.
- Support knowledgesharing initiatives by providing feedback, participating in peer learning, and contributing to documentation updates.
- Partner with Line of Business, Control & Risk, Technology, and upstream/downstream operations teams to support effective ABL loan servicing outcomes.
- Coordinate resolution of assigned customer service requests involving internal teams and external counterparties.
- Collaborate with peers and senior specialists to resolve issues and meet daily and monthly deliverables.
- Support processing deadlines, cutoff requirements, and endofday activities to ensure accurate and complete servicing output.
- Contribute to continuous improvement initiatives within ABL Operations through disciplined execution and constructive feedback.
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Working knowledge of loan documentation and ability to interpret key elements of Legal Credit Agreements, including agency and participation provisions.
- Ability to prioritize work, meet deadlines, and perform effectively in a fastpaced, deadlinedriven environment.
- Strong analytical, problemsolving, and issueresolution skills.
- Ability to work independently while contributing effectively within a team environment.
- Demonstrated commitment to delivering highquality customer service and strong stakeholder support.
- 4+ years of Commercial Loan Servicing and/or Loan Operations experience, or equivalent demonstrated through work experience, training, military experience, or education
- 4+ years of handson experience with Loan IQ, lucas, stuckey, or equivalent commercial lending platforms.
- Working understanding of Asset Based Lending products, Agency and Participation loan servicing concepts, collateral structures, and servicing workflows.
- Strong attention to detail with a demonstrated ability to ensure accurate and timely processing across multiple deal structures.
- Good verbal, written, and interpersonal communication skills.
- Shift timings: Night shifts (6:30 PM IST onwards)
Sourced from naukri
Skills
Customer ServiceLendingCommercial LendingFinancial CrimesDownstreamLoansLoan DocumentationOnboardingCommunication SkillsoperationsLegalcomplianceCustomer RelationshipsLoan OperationsLoan ServicingCustomer Resolution
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
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Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
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Financial Services
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