Senior Commercial Loan Servicing Representative-5

Wells Fargo is seeking a Lead Commercial Loan Servicing Representative to support complex commercial loan servicing activities and help deliver consistent, efficient, and customer-focused operations. In this role, you will apply your loan servicing expertise to support effective processes, strengthen operational controls, and collaborate with key partners to resolve complex servicing needs. This opportunity offers the chance to contribute to operational excellence, risk mitigation, and quality outcomes while supporting the broader goals of the business.

• Provide training, guidance, and subject-matter expertise to less experienced Commercial Loan Servicing representatives on complex policies, procedures, loan documentation, and servicing requirements
• Research and resolve complex loan servicing inquiries, applying independent judgment and interpreting loan documentation, policies, procedures, and compliance requirements
• Coordinate and reconcile loan advances and payments with customers and participating banks, and process letters of credit accurately and efficiently
• Support complex loan trading and assignment activities in collaboration with internal partners and relevant stakeholders
• Plan and prioritize daily work, providing work direction and mentorship to the support team to help ensure timely and accurate completion of deliverables
• Lead or contribute to the resolution of complex customer issues requiring coordination across multiple teams and functional areas
• Manage or support cross-functional projects and process initiatives while evaluating requirements, resolving issues, and supporting desired business outcomes
• Collaborate and consult with peers, colleagues, managers, internal customers, and business partners to resolve complex matters and achieve shared goals
• Work autonomously within established procedures, escalating matters to leadership when appropriate

• 4+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Knowledge of loan advances, payments, reconciliations, loan trading, assignments, and letters of credit

• Strong analytical, problem-solving, and organizational skills with attention to accuracy and deadlines
• Experience providing training, mentoring, or day-to-day work guidance to team members
• Experience with data analytics and visualization tools such as Alteryx, Power BI, and Tableau