Senior Commercial Lending Servicing Specialist

About This Role  : Commercial Lending Servicing: Covers jobs responsible for activities related to servicing of commercial loan transactions according to bank policies, procedures, and regulatory requirements. This can include customer/client modifications, account maintenance, rebookings, and purchased receivables management to ensure accuracy through life of transaction.

In This Role, You Will  

Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution

Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements

Coordinate all aspects of resolving open customer service issues; interact with internal and external customers

Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

Serve as an escalation point in the resolution of client issues

Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

Identify activities of the team to ensure conformity with established procedures

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives

Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications  

8 or more years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.  

Demonstrated experience independently managing moderately complex to complex commercial loan-servicing activities.  

Strong knowledge of the commercial loan lifecycle, loan documentation, systems of record, transaction controls, and exception management.  

Experience reviewing and interpreting servicing documentation and determining operational requirements.  

Experience resolving escalated customer, transaction, documentation, system, data, or control matters.  

Experience evaluating operational risks and determining appropriate mitigation or escalation.  

Experience conducting quality reviews, monitoring critical deliverables, or assessing procedural adherence.  

Experience providing technical work leadership, training, mentoring, or subject-matter guidance.  

Experience leading or contributing to projects, process improvements, remediation, or strategic initiatives.  

Strong analytical, root-cause, problem-solving, consultation, and decision-making skills.  

Strong written, verbal, presentation, and stakeholder-management skills.  

Ability to influence outcomes across multiple functions without formal reporting authority.  

Desired Qualifications  

Experience with commercial real estate, construction, syndicated, agency, participation, or bilateral lending.  

Experience with trades, assignments, foreign-currency loans, letters of credit, or member-bank activity.  

Knowledge of loan documentation, collateral administration, insurance, title work, construction budgets, draws, payoff, and release activities.  

Advanced experience with Loan IQ, AFS, or another commercial lending platform.  

Experience developing or monitoring operational metrics, quality reporting, exception trends, or service-level performance.  

Experience supporting audits, compliance reviews, control testing, or issue remediation.  

Experience leading system changes, process migrations, automation, standardization, or operational transformation.  

Experience developing training materials, job aids, procedures, or proficiency milestones.  

Advanced Microsoft Excel, reporting, analysis, or visualization capability.  

Job Expectations  

Independently lead assigned servicing matters and critical deliverables through completion.  

Maintain high standards of transaction accuracy, customer service, data integrity, risk management, and control adherence.  

Promptly escalate material customer, transaction, legal, documentation, system, or control risks.  

Maintain current expertise across assigned products, processes, documentation, systems, and regulatory requirements.  

Provide effective technical work leadership while maintaining clear separation from formal people-management responsibilities.  

Support priority, critical, end-of-period, or high-volume operational requirements.  

What Success Looks Like:

Being recognized as a dependable senior specialist for moderately complex to complex commercial loan-servicing matters.  

Driving escalated customer and operational issues to timely, risk-appropriate, and sustainable resolution.  

Ensuring accurate system data, complete documentation, and strong procedural and control adherence.  

Conducting quality reviews that identify material defects, emerging risks, and recurring issues.  

Providing managers and stakeholders with meaningful performance, quality, aging, and exception insights.  

Identifying root causes and supporting corrective actions that reduce repeat errors, risk, rework, or customer impact.  

Coordinating critical deliverables and workflow priorities effectively without relying on formal authority.  

Leading projects and improvements that achieve intended quality, control, efficiency, or customer outcomes.  

Improving employee capability through mentoring, training, subject-matter support, and clear technical guidance.  

Building strong partnerships with Sales, Legal, Risk, Control, Technology, Operations, and customers.  

Demonstrating senior professional judgment across servicing, customer, risk, control, quality, and delivery considerations.  

Posting End Date:  

16 Sep 2026 *Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit  Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy   Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.