Senior Commercial Lending Servicing Representative

About this role:

Wells Fargo is seeking a Senior Commercial Lending Servicing Representative with demonstrated experience in participated, syndicated, or member-bank commercial loan servicing.

The successful candidate will independently own assigned transactions from receipt through completion, apply sound judgment to moderately complex servicing issues, and ensure that transaction documentation, system records, cash movements, and participant positions remain accurate and appropriately supported.

This role is suited to an experienced loan servicing professional who can resolve non-routine issues, perform quality checks, communicate effectively with stakeholders, and support the technical development of less-experienced employees.

• Service moderately complex commercial real estate and participated commercial loans, including construction, problem, and agency-related transactions.
• Manage assigned loan transactions from servicing request through processing, reconciliation, documentation, and closure.
• Review loan agreements, amendments, notices, funding requests, and servicing documentation for accuracy and completeness.
• Process loan bookings, advances, repayments, modifications, interest, fees, rate changes, paydowns, and maturity activities.
• Reconcile loan and cash activity and resolve transaction discrepancies, exceptions, and unmatched items.
• Serve as a primary servicing contact for customers, lenders, agent banks, and internal partners.
• Monitor transaction deadlines, collateral, insurance requirements, pending items, and servicing obligations.
• Research and resolve escalated inquiries using transaction history, documentation, system records, and financial activity.
• Maintain complete, accurate, and audit-ready transaction records in accordance with policies, controls, and compliance requirements.
• Escalate complex, high-risk, or out-of-authority matters to appropriate business, Risk, Control, or Legal partners.
• Perform quality reviews and provide procedural guidance and training to less-experienced employees.
• Collaborate with stakeholders and recommend process, procedure, and control improvements.

Required Qualifications:

• 2+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Working knowledge of participant and member-bank responsibilities across the commercial loan lifecycle.
• Experience with Loan IQ or a comparable commercial loan servicing platform.
• Experience interpreting credit agreements, amendments, assignment documents, notices, and payment instructions.
• Knowledge of participant-share calculations, principal, interest, fees, receivables, and payables.
• Experience processing complex loan transactions, including advances, paydowns, rollovers, repricing, rate changes, and maturity events.
• Understanding of operational risk, approval requirements, documentation standards, quality controls, and audit readiness.
• Experience providing technical guidance or process training to less-experienced employees and collaborating with key stakeholders.
• Bachelor's degree in finance, accounting, business administration, economics, or a related field.