BENGALURU · FULLTIME
Senior Commercial Lending Servicing Representative
Wells Fargo
Bengaluru · onsite · Posted 5d ago
Sourced from
Undisclosed2–7 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Wells Fargo is seeking a Senior Commercial Lending Servicing Representative to support complex commercial loan servicing activities that are critical to operational excellence, risk management, and customer satisfaction. In this role, you will leverage your expertise in commercial lending, stakeholder management, and operational controls to resolve complex servicing issues, support compliance and audit initiatives, and drive process improvements. Working closely with business partners and customers, you will help ensure accurate, timely, and compliant loan servicing while contributing to business performance and customer outcomes.
Responsibilities - Independently manage complex commercial loan servicing activities within assigned authority.
- Review loan instructions and documentation for accuracy, completeness, and compliance.
- Investigate servicing issues, perform root-cause analysis, and resolve exceptions.
- Perform quality control reviews and support timely remediation of identified issues.
- Support reconciliations, audits, compliance testing, and control assessments.
- Serve as a key point of contact for stakeholder inquiries and escalations.
- Monitor operational, quality, and risk metrics and prepare management reporting.
- Create and maintain procedures, process documentation, and operating guidelines.
- Coach and support less experienced team members and share subject matter knowledge.
- Identify opportunities to improve processes, controls, and operational efficiency.
- Collaborate with internal stakeholders to resolve issues and achieve business objectives.
- 2+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience independently managing complex servicing cases, exceptions, and stakeholder escalations within established authority.
- Experience supporting reconciliations, audits, operational controls, and compliance activities.
- Strong stakeholder management, written communication, and escalation management skills.
- Strong knowledge of commercial banking, loan servicing, operational risk, quality assurance, and control requirements.
- Strong ownership, judgment, and decision-making skills with the ability to work independently.
- Strong analytical, problem-solving, root-cause analysis, and exception management skills.
- Advanced proficiency in Microsoft Excel, including PivotTables, lookup functions, reporting, and data analysis.
- Experience working with banking and loan servicing systems and adapting to process and technology changes.
- Demonstrated quality control, peer review, or maker-checker experience in banking or loan operations.
- Experience supporting corrective action plans and maintaining audit-ready documentation.
- Experience in commercial lending, loan servicing, banking controls, risk management, quality assurance, or customer service.
- Demonstrated ability to influence stakeholders and make recommendations based on risk, policy, and business impact.
- Experience creating procedures, process documentation, and standard operating instructions.
- Experience coaching team members, sharing process knowledge, and supporting process improvement initiatives.
- Working knowledge of Microsoft Power BI, Visio, Word, Outlook, and Teams.
- Candidates must be flexible and willing to work night shifts or other assigned schedules based on business and project requirements.
- Willingness to work in a hybrid work environment in accordance with Wells Fargo's current workplace expectations.
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Section · 02
Skills
Customer Servicecustomer satisfactionCompliance TestingLendingCommercial LendingFinancial CrimesauditsBankingCommercial Bankingdata analysiscomplianceCustomer RelationshipsLoan OperationsEscalation Management
Section · Company
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
Employee ratings
8,681 reviews
3.6/ 5
Culture
3.5
Career growth
2.9
Work-life
3.8
Employees rate it well for
Work Life Balance1417Work Culture906Senior Management755Salary707Job Security510
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