Senior Collections Specialist
Biz2X · Noida · onsite · Posted 59d ago
About a minute. You'll make an account on the way through.
About this role
Role- Collections Specialist
We are seeking a diligent and results-driven Collections Specialist to join our team and play a
critical role in managing outstanding accounts and ensuring customer satisfaction.
Job Description:
As a Collections Specialist, you will be responsible for generating and managing in-house leads
from business owners, interfacing with them to assess their financing needs, and guiding them
through the financing process. You will handle documentation, coordinate with internal teams,
and resolve customer queries efficiently. A key part of your role will involve conducting rigorous
follow-ups, managing renewals, and addressing collection-related issues to ensure timely
repayment and increase collections.
Key Responsibilities:
- Generate and manage in-house leads from business owners seeking financing.
- Interface with small business owners to assess their financing needs and recommend suitable financing solutions.
- Guide prospective clients through the financing process, from pre-qualification to closing.
- Handle documentation, coordinate with internal teams, and resolve customer queries efficiently.
- Demonstrate the ability to close deals while meeting customer expectations.
- Conduct rigorous follow-ups and closely monitor all stages of renewals, including contacting delinquent customers or those eligible for additional funding.
- Work with customers to ensure timely repayment, negotiate new payment terms, and address other collection-related issues.
- Track promised payments to ensure receipt.
- Use Sales and Collections portals to monitor progress.
- Maintain high call volumes, adhere to renewal and collection call models and performance standards, and utilize skip tracing for default customers.
- Develop strategies to increase collections and manage outstanding accounts.
- Collaborate effectively with team members and supervisors to ensure smooth departmental operations.
- Meet crucial deadlines consistently.
- Work closely with credit underwriters during the underwriting process.
- Communicate and follow up with clients regularly.
- Meet or exceed team productivity goals.
- Ensure high levels of client satisfaction by providing prompt responses and solutions to their challenges.
- Possess strong phone contact handling skills and active listening abilities.
Qualifications: - Proven experience in a similar role within the financial services or collections industry.
- Strong understanding of collections processes and strategies.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to handle high call volumes and manage multiple tasks simultaneously.
- Proficient in using Sales and Collections portals and other relevant software.
- Strong problem-solving skills and the ability to think critically.
- High level of accuracy and attention to detail.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to meet deadlines consistently.
Sourced from naukri
Skills
About Biz2X
Biz2X
Financial Services
201-500
employees
2019
7 years old
New York, New York
United States
₹15.5L PA avg
Avg at Biz2X
₹3L – ₹9L PA
This role
About
The Biz2X Platform is the natural outgrowth of Biz2Credit’s established platform software that brands like HSBC and Popular Bank have chosen to launch new online lending initiatives. With enhanced loan management, servicing, risk analytics and a configurable customer journey, Biz2X is helping banks like these run their lending operations at scale.
Biz2X uses a streamlined user interface, AI-driven analytics and a customizable white label environment to help banks enhance their core services such as offering focused customer service, growing their portfolio, and increasing the use of their different products. The Biz2X Platform offers end-to-end loan management features, including:
• A Risk Analytics Tool Suite
• Credit Policies Configured to Banks’ Needs
• An Intelligent, Dynamic Application for Each Product Type
• Low to No IT Work Required
• Cross-Device Compatibility
These are some of our favorite awards:
Inc. 5000: 2022, 2021, 2020
Great Place to Work: 2022, 2021, 2020, 2019
American Banker Best Places to Work in Fintech: 2022
Finovate Awards: 2021
Industries
Employee ratings
10 reviews
Culture
2.7
Career growth
2.8
Work-life
2.7
Employees rate it well for
Find them on