Senior Cluster Manager - Quick Commerce

Job Description:

A strategic and people leader for a large team, the Cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Key job responsibilities:

- Ensure a safe work environment.

- Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations.

- Responsible for the overall Quality, Productivity and dark store performance.

- Appraise performance; resolve problems; and address staffing needs.

- Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.

- Ensuring Building heath and inventory metrics with best in class quality metrics.

- Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.

- Proactively identify and lead process improvement initiatives.

- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.

- Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.

- Ensure best practices in people management and accountable for compliance, Connections and scorecards.

- Manage People and team development.

- Create leaders and talent pipeline. Good stake holder management and project management skills.

- Do cross functional and cross mile interfacing and take up for the best practices and initiatives.

Basic Qualifications:

- 2+ years of employee and performance management experience.

- Bachelor's degree.

Preferred Qualifications:

- 2+ years of performance metrics, process improvement or lean techniques experience.