Senior Client Services Specialist - Textile Testing & Compliance

We require a candidate with strong technical knowledge and excellent communication skills to effectively manage interactions with buying houses, buyers, suppliers, and internal technical teams. The role demands the ability to provide technical guidance, address client queries professionally, coordinate with multiple stakeholders, and ensure smooth execution of testing and compliance activities. A candidate with both technical expertise and outstanding communication abilities is essential to maintain service quality, strengthen customer relationships, and support business growth.

Responsibilities

• Organizes and coordinates assigned client account work in a timely and profitable manner.
• Ensures that assigned accounts are on track at all times providing regular updates to the client.
• Proactively obtains status updates for ongoing projects.
• Offers proactive solutions to the client when informing them of an issue.
• Provides quotes, organizes and processes samples for assigned client accounts.
• Coordinates work with the Operations team, QA and Business Support and other pertinent employees.
• Prepares client proposals, report, specifications, technical information, etc.
• Follows up on inquiry calls; respond to specific client inquiries promptly and professionally.
• Participates in trade shows and technical conferences.
• Presents obtained knowledge and information to team/appropriate coworkers after event.
• Works with business support to bill clients in a timely, concise and profitable manner.
• Provides training to colleagues on programs and processes.
• Also provides technical support to in house employees as needed.
• Maintains up to date knowledge of regulations and product expertise and utilize that knowledge to develop new business with clients.
• Provide technical consultation to clients directly and/or through coordination with internal technical team.
• Keeps up to date with regulations and provide updates to clients.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

Qualifications

• General degree or equivalent, preferably in Textile Technology / Textile Engineering
• 8-10+ years of laboratory / testing experience in textile domain
• Familiarity with government agencies and regulations as they apply.
• Working knowledge of Microsoft Office Suite.
• Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
• Must be able to identify problems and offer workable solutions.