Senior Citrix Administrator

Role & responsibilities

Essential Job Responsibilities:

• Oversee administration of Citrix XenApp & XenDesktop environments, including PVS, MCS, WEM, SF, Compliance & Citrix hardening, Citrix licensing, Citrix Cloud, image hardening, ADM, Tanium and NetScaler.
• Very good understanding in VMware infrastructure, including ESX and ESXi management, XenServer, Hyper-V.
• Implement automation scripts (PowerShell, Python) for routine tasks, patching, and performance optimization.
• Utilize AI-driven tools for predictive monitoring, capacity planning, and anomaly detection.
• Monitor and optimize system performance using Citrix Director, Liquid ware, SolarWinds, Dynatrace.
• Integrate third-party systems and applications to meet business requirements.
• Support data center operations, including hardware installation and troubleshooting.
• Work with security and monitoring tools such as CrowdStrike, Qualys, Zscaler, Splunk, MFA, Tanium, and Workspace ONE.
• Drive process improvements and automation in ITIL-based workflows (Incident, Change, Problem Management).
• Assist with disaster recovery and business continuity planning.
• Provide L2/L3 Citrix support and mentor junior team members.
• Maintain documentation, SOPs, and configuration records.
• Collaborate with cross-functional teams (network, storage, application, database) to fulfil Citrix requirements.
• Perform certificate deployment and renewal tasks.
• Support ticketing systems such as ServiceNow and Jira.
• Participate in 24x7 support rotations, including nights, weekends, and holidays. Each weekend needs to perform Citrix maintenance.

Preferred candidate profile

• 6--- 10 years of experience in Citrix XenApp, XenDesktop, Citrix Cloud, VMware, NetScaler and Windows Server environments.
• Strong troubleshooting skills in NetScaler, VAD, WEM, any issues in Citrix infrastructure.
• Expertise in Citrix farm management, session handling, printer management, and application publishing/decommissioning, GPO, image hardening etc.
• Strong knowledge of PVS, MCS, profile management solutions, and Citrix Virtual Apps and Desktops.
• Proficiency in scripting (PowerShell /Python) for automation and orchestration.
• Solid understanding of Windows Active Directory, DNS, DHCP, and Windows 10/11 thin client environments.
• Experience with SCCM, Tanium, NetScaler, and MFA solutions (OKTA, RSA).
• Knowledge of ITIL processes and best practices.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to manage multiple priorities and work independently or in a team environment.
• Experience with AI-driven monitoring and analytics tools for predictive maintenance, anomaly detection, and capacity planning.
• Ability to develop automated workflows and orchestration scripts to reduce manual intervention and improve operational efficiency.
• Strong understanding of automation frameworks and integration with IT processes (Incident, Change, Problem Management) to streamline operations.
• Citrix Certified Associate (CCA-V) or Citrix Certified Professional (CCP-V) preferred.