Senior Cisco Voice Professional Services Engineer

About the Role

We are looking for a Senior Cisco Voice Professional Services Engineer with strong hands-on expertise in Cisco Unified Communications and Enterprise Voice solutions. The role focuses on implementing, integrating, upgrading, and troubleshooting Cisco voice environments for Banking and Financial Services customers.

Key Responsibilities

• Design, deploy, configure, upgrade, and troubleshoot Cisco Voice solutions.
• Hands-on administration of Cisco CUCM, CUBE, Unity Connection, SIP gateways, and related components.
• Configure SIP trunks, dial plans, call routing, gateways, extensions, ACD, and IVR.
• Integrate Cisco voice environments with NiCE/NTRX, Verint, Avaya, Microsoft Teams, and other platforms.
• Troubleshoot SIP, RTP, VoIP, call signaling, codec, and call-quality issues.
• Perform Wireshark packet captures and Cisco trace/log analysis.
• Support migrations, upgrades, UAT, testing, deployment, and go-live.
• Work with customers and vendors during implementation and troubleshooting.
• Conduct RCA for complex Cisco voice issues.

Required Skills

• 510 years of Cisco Voice/Collaboration experience.
• Cisco Voice Mandatory / Primary Skill.
• Strong hands-on experience with CUCM, CUBE, Unity Connection, SIP Trunks, and Voice Gateways.
• Strong knowledge of SIP, RTP, VoIP, ACD, IVR, dial plans, and call routing.
• Strong networking – TCP/IP, VLAN, LAN/WAN, routing and switching.
• Hands-on Wireshark and packet analysis.
• Windows Server and basic SQL knowledge.
• PowerShell/Shell scripting exposure.
• Strong customer-facing and consulting skills.
• Banking / Financial Services experience – Mandatory.

Good to Have

CCNA/CCNP Collaboration, NiCE/NTRX, Verint, Avaya, Microsoft Teams, AWS/Azure, VMware.