Senior Centre Manager - MFI North
Bajaj Finance · Nawada · onsite · Posted 21d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Job Purpose: Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location.
Duties and Responsibilities - Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG product offerings to all who attend prospecting briefing.
- Source new customers in the locations allocated; form JLG groups and promote financial literacy amongst potential borrowers.
- Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS; follow the entire sourcing process as defined in SOP.
- Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process.
- Plan Center Meetings of customers and notify customers in advance of the schedule; ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 - 500 customers.
- Ensure collections are done from customers as per scheduled center meeting days; ensure 100% deposition of recovery done in defined points of disposition as per SOP.
- Carry out end use monitoring of loans as per the process.
- Maintain Healthy and cordial relationship with all potential and existing borrowers; ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
- Create a daily report of tasks planned and executed and submit to Branch Manager.
- Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
- Ensuring critical parameters like lead to login are executed as per matrix.
- Maintain centre meeting discipline; follow SOPs and code of conduct.
- Quality sourcing and achieving targets as defined.
- Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers.
- Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio.
Sourced from naukri
Skills
losLoansCustomer QueriescomplianceData EntryCustomer Relationships
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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