Senior Central Account Manager

Key Responsibilities:

• Manage and monitor client/society accounts from the central team.
• Handle client queries, complaints, and escalations.
• Monitor ERP operations, tickets, and SLA performance.
• Coordinate with internal teams to resolve customer issues.
• Track account performance and ensure timely resolution of issues.
• Prepare and maintain MIS reports and account updates.
• Identify recurring issues and take corrective actions.
• Maintain good client relationships and ensure customer satisfaction.
• Support the team in handling critical accounts and escalations.
• Guide and support junior CAMs when required.

Required Skills:

• Good client handling and communication skills.
• Strong problem-solving and coordination skills.
• Knowledge of ERP, ticketing systems, and SLA management.
• Good Excel/MIS reporting skills.
• Ability to handle escalations and multiple accounts.
• Team-handling experience is an added advantage.