Senior Category Manager - Ops

Key Responsibilities

• Conduct regular field audits and market visits to identify gaps and improve

execution

• Drive operational excellence for the Insta Help category, ensuring fast turnaround

times and high service reliability

• Design and implement strategies to improve on-ground efficiency, cost

optimization, and service quality.

• Collaborate with supply and fleet teams to ensure optimal partner availability and

allocation during peak demand

• Lead partner onboarding, training, and capability-building initiatives for

consistent service quality

• Track and manage service partner performance, providing coaching, feedback, and

corrective actions

• Handle and resolve critical escalations to maintain customer trust and experience
• Work closely with product, marketing, and support teams to drive category growth

and operational alignment

Required Skillset

• Experience in on-ground operations, hyperlocal logistics, or quick-service

environments