Senior Calypso Specialist

One of our clients from Capital Markets domain is looking for Calypso Senior Specialist Engineer for Level 2 support of production environments and selected non-production environments. The role supports application stability, operational readiness, release implementation, infrastructure support, and continuous service improvement across development, testing, UAT, member testing, and production environments. The successful candidate will contribute to maintaining resilient, high-performing services while supporting change delivery throughout the application lifecycle. The position operates within a shift-based support model aligned to UK business requirements. Participation in on-call rotations, out-of-hours support, weekend maintenance activities, and disaster recovery exercises is expected. This role works closely with technology teams, developers, and business stakeholders to investigate issues, support releases, implement enhancements, and drive operational excellence.

• Incident and Problem Management
• Investigate, analyze, and resolve application incidents and problems.
• Assess infrastructure-related issues and determine potential impact on applications.
• Implement approved resolutions in accordance with change management procedures.
• Communicate status updates to relevant business and technology stakeholders.
• Document investigation progress, actions, and outcomes in ServiceNow.
• Follow established incident and problem management processes.
• Monitor support queues and proactive alerts.
• Application Support, Maintenance, and Enhancements
• Monitor application health and identify improvement opportunities.
• Review and enhance monitoring and alerting capabilities.
• Investigate recurring issues and contribute to long-term remediation plans.
• Support implementation of application fixes and minor enhancements.
• Maintain source code repositories where applicable.
• Update operational documentation, runbooks, and knowledge articles.
• Contribute to release planning, testing, and deployment activities.
• Work within ITIL-aligned processes and organizational standards.
• Develop and maintain operational metrics and reporting.
• Business and Stakeholder Engagement
• Collaborate effectively with business users and technology teams during investigations and service restoration activities.
• Provide clear and timely communication regarding incidents, risks, and operational status.
• Support cross-functional initiatives to improve service delivery.
• Shift and Operational Support
• Participate in rotating shift schedules, including morning, day, and night shifts based on business requirements.
• Participate in on-call and out-of-hours support rotations.
• Support planned maintenance, releases, and infrastructure activities outside standard business hours where required.
• Contribute to disaster recovery testing and operational readiness exercises.
• Project and Change Support
• Support project activities and deliver assigned technical requirements.
• Provide technical expertise during design, implementation, and issue resolution activities.
• Serve as a subject matter expert for supported applications and associated infrastructure components.
• Release and Quality Assurance Support
• Review release packages and deployment plans prior to implementation.
• Provide operational and production support perspectives during change assessments.
• Identify risks and recommend improvements to deployment and support processes.

Must have

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Required Skills and Experience
• Application Support Operations
• Experience supporting Calypso applications within a Capital Markets or Investment Banking environment, including End-of-Day (EOD), Start-of-Day (SOD), and Intraday processing.
• Strong understanding of products like Repos, Bonds, Cash Products, FX, Swaps etc.
• Deep understanding of the trade lifecycle, including trade capture, confirmation, settlement, reconciliation, and reporting processes and post-trade processing workflows
• Experience in application support, infrastructure support, system administration, or related operational roles.
• Ability to analyse production issues from both technical and business perspectives and assess downstream impacts on trading, clearing, and settlement functions.
• Experience working with Front Office, Middle Office, Back Office, Operations, and Business Users in a financial markets environment.
• Desirable:
• Exposure to market infrastructure providers, clearing houses, custodians, or central securities depositories.
• Knowledge of regulatory reporting and settlement obligations within capital markets environments.
• Exposure to collateral management
• Operating Systems Infrastructure
• Strong Linux/UNIX administration skills.
• Knowledge of Windows directory and permissions management.
• Understanding of networking fundamentals, including DNS, web servers, connectivity troubleshooting, and firewall analysis.
• AWS Cloud capabilities: VPC, Route 53, ALB/NLB, EC2, Auto Scaling, Lambda, RDS, S3, EBS, EFS, IAM etc.
• Databases
• Strong Oracle Database and SQL skills.
• PostgreSQL
• Middleware Application Platforms
• Experience with Red Hat JBoss EAP or comparable application server technologies.
• Experience supporting IBM MQ environments.
• Automation Scripting
• Proficiency in scripting and automation using Shell scripting, Python, or similar technologies.
• Monitoring Observability
• Experience with enterprise monitoring and observability tools such as:
• Datadog
• Similar monitoring platforms
• DevOps Delivery Tools
• Experience using version control systems such as Bitbucket, Git, or equivalent.
• Exposure to CI/CD and automation tools (e.g., Gitlab)
• Exposure to AWS or other cloud technologies
• Scheduling Tools
• Experience with Control-M or similar workload automation/scheduling platforms is beneficial.

• Successful candidates will demonstrate:
• Strong analytical and troubleshooting capabilities.
• Attention to detail and a structured approach to problem solving.
• Ability to manage multiple priorities in a dynamic operational environment.