Senior C&E Manager
Hilton · Gurugram · onsite · Posted 45d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
SECTION1: MAIN DUTIES
SECTION1: MAIN DUTIES
- To maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy
- Ensure the highest standards of conference and banqueting business processes
- Ensure the C and E Sales Team has the skills and knowledge required for high-level performance
- Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members
- Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used
- Ensure company/department specific induction/onboarding plan for Revenue/C and E/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
- Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs
- Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand's policies and procedures
- Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis
- Manage staff performance in compliance with company policies and procedures
- Recruit, manage, train and develop the C and E Team
- Administration
- To participate in monthly staff meetings and daily follow up action briefings
- To formulate and upgrade (minimum once per year) a department operations manual, which is accessible at all times to all staff,
- Detailing product specifications, standards of performance, policies and procedures in accordance with company policy.
- To monitor on a weekly basis the information, condition with relevance of department o notice boards.
- To actively participate in Employee Engagement, Guest Satisfaction, and TQM projects.
- Relieve any colleagues or assume in charge role of department in absence of Assistant Director of Sales or Director od Sales
- Ensure current knowledge of key hotel and department financial targets
- To maintain a working knowledge of key costs associated with securing / maintaining
- any particular account or booking to Assist in the preparation of budgets / forecasts / business plans as and when o required
- Negotiation Skills
- Ability to persuade convinces and influences others.
- Ability to CLOSE the sale.
- To have patience and take setbacks positively. Able to present information logically
- and confidently verbally and in written form
Sourced from foundit
Skills
Negotiation Skillspricing strategyVendor selectionCalendar Time ManagementAdministrationTraining And Developmentability to close the saleability to persuadepro-active selling techniques
About Hilton
Hilton
Hospitality
3.1k+
employees
1919
107 years old
Mclean, Virginia
United States (USA)
About
Hilton's portfolio of hotels and distinct brands across the globe.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
580 reviews
4.1/ 5
Culture
4.0
Career growth
3.6
Work-life
3.9
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