Senior Business Technology Manager

SR. Business Technology Manager

Location: Mohali, Punjab | On-site | Full-time

Schedule: 8:30pm-5:30am (Rotational shift as per business requirement)

About the role-

You will own the technology that runs a group of fast-growing U.S. home-services and solar brands. You will build the systems, the middleware, the phone stack, the data layer, and the team from the ground up. You write code, read code, build reports, wire integrations, document systems, and map processes yourself, while managing the people who do the same. You move fast, you communicate clearly, and you ship. Your first 68 months centre on one thing: becoming the company's ServiceTitan expert. Learn it end to end, build it, document every workflow, build the reporting, fix what breaks, and use AI to run it faster. After that, the job widens into everything below

What you will own-

1. ServiceTitan

• Build the reporting layer: dashboards for sales, ops, marketing, and finance. Pull the numbers leadership needs weekly.
• Own integrations in and out of ServiceTitan (phone, CRM, marketing, accounting, dialer).

2. Atlas, custom software, and middleware

• Own the roadmap for Atlas, the company's internally built operating system (CRM and operations platform).
• Design and build the company middleware: the integration layer that connects ServiceTitan, Atlas, the dialer, phone system, marketing platforms, and accounting into one flow of data.
• Set up testing and release processes so nothing goes live broken. Build a QA function as the team grows.
• Build with AI tools every week (Cursor, Codex, Claude Code, Replit, Lovable, or similar).

3. Voice, telephony, and communications

• Own the company phone and messaging stack: VoIP, SMS, call routing, call recording, IVR, and number management.
• Build and manage on programmable telephony platforms such as Twilio, Telnyx, or similar; connect them to the CRM, the dialer, and ServiceTitan.
• Bring call, text, and lead data into one place so every conversation is tracked and reportable.

4. Software stack and security

• Own every software tool the company pays for: who uses it, what it costs, how it connects, when to replace it.
• Manage user access, roles, and permissions across all three brands.
• Set and enforce baseline cybersecurity: MFA, access reviews, offboarding, data handling, backups.
• Manage vendor contracts, renewals, and software spend.

5. Process, data, and documentation

• Map new business processes with department heads and turn them into systems and flows.
• Own company documentation: SOPs, system maps, data dictionaries, runbooks.
• Tie marketing, inbound, and outbound lead flows into the CRM and reporting so every lead is tracked from first touch to sale.
• Plan and build the company data layer: a central reporting database / data lake fed by ServiceTitan, Atlas, the dialer, telephony, marketing platforms, and accounting.

Requirements-

• 7+ years in software development, systems implementation, or business systems, with 2+ years leading a small team.
• You write and read code. Comfortable in at least one modern stack (JavaScript/TypeScript, Python, SQL, or similar) and able to review a developer's pull request. Candidates who cannot code will not be considered.
• You build with AI tools daily. Working experience with several of: Cursor, Codex, Claude Code, Replit, Lovable, GitHub Copilot, or similar. You stay current on what's new and apply it to system building, documentation, and reporting.
• You have implemented or administered a field service management or CRM platform (ServiceTitan, Housecall Pro, FieldEdge, Jobber, Salesforce, HubSpot, Zoho, or similar).
• You have built or managed integrations and middleware between business systems: APIs, webhooks, and either middleware tools (Zapier, Make, n8n) or custom services.
• You understand VoIP and programmable telephony. Hands-on with Twilio, Telnyx, or a comparable platform: numbers, routing, SMS, recording, and connecting them to a CRM or dialer.
• You are business-savvy. You understand the KPIs a home-services company runs on (cost per lead, booking rate, close rate, average ticket, revenue per tech, CAC) and can build reporting around them.
• Strong SQL and reporting skills. You have built dashboards and pulled operational reports from live business systems.
• You have written technical documentation and process flows that non-technical staff could follow.
• Experience with call-center or outbound sales operations: dialers, lead routing, CRM workflows, inbound/outbound pipelines.
• Has connected marketing platforms (Google Ads, Meta, Google Business Profile, call tracking) into a CRM for attribution.
• Has built or contributed to a data warehouse or data lake (BigQuery, Snowflake, Postgres, Redshift) with a BI tool on top (Looker, Power BI, Metabase, Tableau).