Senior Business Process Excellence

We are seeking a Senior Business Process Excellence / Operational Excellence Specialist with 8–12+ years of experience, preferably in financial services, banking, wealth management, asset management, or consulting. The role will drive enterprise process improvement, operating model transformation, governance, and operational efficiency across business and technology functions.

Responsibilities

• Conduct As-Is assessments and design To-Be processes and improvement roadmaps.
• Develop end-to-end process architecture, including hierarchies, landscapes, dependencies, and cross-functional processes.
• Design process governance frameworks, including ownership, accountability, and decision rights.
• Develop Target Operating Models (TOMs) covering processes, people, governance, technology, and operating responsibilities.
• Drive process standardisation, simplification, optimisation, and continuous improvement.
• Identify opportunities for digitalisation, workflow automation, and technology enablement.
• Define KPIs, SLAs, and performance measurement frameworks.
• Facilitate cross-functional workshops and translate business requirements into implementable solutions.
• Support transformation initiatives from assessment and design through implementation.

Requirements

• 8–12+ years of experience in Business Process Management, Process Excellence, Operational Excellence, or Business Transformation.
• Strong hands-on expertise in BPM, process architecture, process optimisation, and TOM design.
• Proven experience in process governance, standardisation, and continuous improvement.
• Experience with automation, digitalisation, and workflow optimisation.
• Strong stakeholder management and workshop facilitation skills.
• Ability to work across Business, Operations, and Technology teams.
• Strong analytical, problem-solving, and communication skills.
• Lean Six Sigma, BPM, CBPP, or similar certification is an advantage.