Senior Business Manager

Role Overview

We are looking for a Senior Manager – Consolidation Business to drive the growth and development of our Debt Consolidation / DCP (Debt Consolidation Program) business. The role will be responsible for building and scaling the business through strong sales leadership, lending partnerships, distribution relationships, and a highly metrics-driven approach.

The ideal candidate will come from a Banking, NBFC, personal loans, lending distribution, or tele-sales environment and should have a strong understanding of lending products and the consumer credit ecosystem.

About the Consolidation Business

Debt consolidation involves clubbing multiple existing loans/credit obligations into a single loan, enabling customers to potentially reduce their overall EMI burden, manage repayments more efficiently, and in certain cases benefit from better interest rates.

While personal loans form an important subset of the business, the role requires broader experience across lending and loan consolidation.

Key Responsibilities

·      Own and drive the Consolidation / DCP business, with end-to-end responsibility for business growth and performance.

·      Develop and execute strategies to scale the consolidation portfolio and achieve revenue, disbursement, conversion, and profitability targets.

·      Lead and manage number-driven sales teams, with a strong focus on productivity, conversion, funnel management, and achievement of business KPIs.

·      Build and maintain strong relationships across the lender ecosystem, including banks, NBFCs, lending partners, and personal loan distribution companies.

·      Identify and develop new lender and distribution partnerships to improve product availability, customer eligibility, and business volumes.

·      Work closely with lender-side operations, credit, underwriting, and sales teams to ensure smooth customer journeys and high conversion rates.

·      Understand customer credit profiles and identify opportunities to consolidate multiple loans into a suitable lending solution.

·      Drive tele-sales / inside-sales channels, where applicable, and optimize processes for lead conversion and disbursement.

·      Monitor key business metrics including lead generation, login rates, approval rates, sanction rates, disbursement, TAT, conversion, productivity, and portfolio quality.

·      Build a strong sales culture focused on ownership, accountability, performance, and customer-centricity.

·      Work cross-functionally with Product, Operations, Credit, Technology, and Finance teams to improve business efficiency.

·      Identify opportunities to improve processes, reduce leakages, optimize acquisition costs, and enhance overall business profitability.

·      Develop and maintain strong market intelligence around lending products, personal loans, consumer credit, and consolidation offerings.

Candidate Profile

·      8–15 years of overall experience in Banking, NBFC, Lending, Personal Loans, Loan Distribution, Debt Consolidation, or related consumer finance businesses.

·      Strong sales and business ownership background, preferably in a highly target-driven environment.

·      Prior experience in lending and/or debt consolidation is strongly preferred.

·      Experience managing or working closely with tele-sales / inside-sales teams will be highly relevant.

·      Strong understanding of personal loans and consumer lending products.

·      Existing network across banks, NBFCs, lending partners, and loan distribution companies would be a significant advantage.

·      Good understanding of lender-side operations, including credit, underwriting, documentation, disbursement, and operational processes.

·      Strong analytical and numerical orientation, with the ability to manage a business through data and KPIs.

·      Demonstrated ability to build partnerships and drive business through multiple lending channels.

·      Strong people-management and stakeholder-management skills.

·      Entrepreneurial mindset with the ability to operate in a high-growth, performance-oriented environment.

Preferred Experience

Candidates from the following backgrounds would be particularly relevant:

·      Banks with consumer lending / personal loan businesses

·      NBFCs

·      Personal loan distribution companies

·      Digital lending / fintech companies

·      Debt consolidation / DCP businesses

·      Consumer finance companies with strong tele-sales operations

·      Lending marketplaces and loan aggregators

Leadership & Culture Fit

Beyond functional expertise, the role requires a candidate who can contribute positively to the organization's culture and ways of working.

The ideal candidate should demonstrate:

·      High ownership and accountability

·      Strong ethical standards and customer orientation

·      Ability to build and motivate high-performing teams

·      Collaborative approach across functions

·      Data-driven decision-making

·      Ability to work in a fast-paced, target-oriented environment

Strong relationship-building capabilities across internal and external stakeholders