Senior Business Development Manager

Company: ER Tech Pros (ertech.io)

Location: Ahmedabad

Employment Type: Full-Time

About ER Tech Pros:

ER Tech Pros is a part of Meditab Group, a leading healthcare-focused organization with more than 27 years of experience serving the U.S. healthcare industry. Meditab Group comprises 30+ group companies, collectively providing a broad range of technology, healthcare, and business solutions across the U.S. healthcare ecosystem. 

ER Tech Pros is a Managed Service Provider (MSP) delivering secure, HIPAA-compliant IT infrastructure, managed IT services, cloud hosting, cybersecurity and VoIP solutions — with a strong specialization in healthcare organizations (clinics, medical practices, and healthcare systems), alongside businesses across other industries. With offices in the USA, India and Philippines and a growing national footprint, we help organizations stay secure, connected, and compliant with round-the-clock monitoring and proactive support.

Position Summary:

We are looking for a driven and experienced Senior Business Development Manager to lead a team of sales/BD representatives responsible for generating new business, expanding existing client relationships, and driving revenue growth across our Managed IT, Cybersecurity, and Cloud Hosting service lines — with particular emphasis on the healthcare vertical. This is a hands-on leadership role combining individual sales contribution, team coaching, pipeline management, and go-to-market strategy execution.

Key Responsibilities:

Team Leadership

• Lead, mentor, and manage a team of Business Development Representatives (BDRs)/Account Executives, setting clear targets and holding the team accountable to KPIs.
• Conduct regular 1:1s, pipeline reviews, and coaching sessions to improve conversion rates at each stage of the sales funnel.
• Onboard, train, and ramp up new sales hires on ER Tech Pros services, ICP (Ideal Customer Profile), and sales process.
• Foster a high-performance, collaborative, and accountable team culture.

Sales & Business Development:

• Develop and execute strategies to generate new leads across healthcare practices, clinics, and other target industries (outbound prospecting, referral partnerships, channel partners, events/conferences).
• Own and manage the sales pipeline (CRM hygiene, forecasting accuracy, deal stage progression) using tools such as HubSpot.
• Personally carry a book of strategic/enterprise accounts and close high-value deals alongside the team.
• Build and nurture relationships with healthcare associations, medical software vendors, and referral partners to create consistent lead flow.
• Identify and pursue cross-sell/upsell opportunities within the existing client base (cybersecurity add-ons, cloud hosting, compliance services).

Strategy & Reporting:

• Collaborate with Marketing to align messaging, campaigns, and lead generation with sales priorities.
• Analyze sales metrics (win rate, sales cycle length, CAC, pipeline velocity) and report performance to leadership with actionable recommendations.
• Contribute to pricing, packaging, and competitive positioning discussions, especially around HIPAA/HITRUST compliance-driven buying decisions.
• Provide market and competitor intelligence to shape ER Tech Pros go-to-market approach.

Client Relationship Management:

• Ensure smooth handoff from sales to onboarding/account management teams for new clients.
• Support renewal and retention efforts by maintaining visibility into client satisfaction and escalation risks.
• Represent ER Tech Pros at industry events, trade shows, and healthcare IT conferences.

Required Qualifications:

• 5+ years of B2B sales experience, with at least 2+ years in a sales leadership/team lead role.
• Proven experience selling managed IT services, cybersecurity, cloud, or SaaS solutions — healthcare/HIPAA-regulated environment experience strongly preferred.
• Demonstrated track record of meeting/exceeding sales quotas, both individually and as a team leader.
• Strong command of CRM platforms (HubSpot, Salesforce, or similar) and sales methodologies (MEDDIC, Challenger, Solution Selling, etc.).
• Excellent communication, negotiation, and presentation skills — comfortable engaging with clinic owners, practice managers, and healthcare IT decision-makers.
• Data-driven mindset with the ability to analyze pipeline metrics and translate them into action plans.
• Bachelor's degree in Business, Marketing, or related field (or equivalent professional experience).

Preferred Qualifications:

• Existing network/relationships within the healthcare IT, medical practice management, or MSP space.
• Familiarity with HIPAA, HITRUST, NIST, or SOC compliance frameworks as they relate to buyer conversations.
• Experience selling into small-to-mid-sized clinics as well as larger healthcare systems.
• Prior experience in an MSP or IT services company is a must.

Key Performance Indicators (KPIs):

• Team and individual monthly/quarterly revenue targets
• New logo acquisition (net new clients)
• Pipeline coverage ratio and forecast accuracy
• Sales cycle length and win rate
• Client upsell/cross-sell revenue
• Team ramp time and rep quota attainment