Senior Business Development Manager

About the Role

At Freshworks, we are looking for a high-octane, strategic, and resilient Business Development Manager to spearhead our market expansion and design the frontline pipeline strategy for our next phase of regional growth. As a BDM, you will be the corporate face and voice of Freshworks, opening doors to high-value accounts and engaging sophisticated buyer personas.

This is not a passive, inbound execution role. If you are a consultative hunter who thrives on deep account research, creative outbound engineering, cross-functional collaboration, and the thrill of converting cold prospects into qualified enterprise opportunities, you will thrive in our fast-paced, high-performance ecosystem.

1. Roles Responsibilities

• Strategic Account Mapping Pipeline Architecture: Conduct rigorous account research and market prospecting within your designated region. You will map out complex organizational structures, understand regional nuances, and architect a robust, predictable sales pipeline from scratch.

• Executive Engagement Persona-Led Selling: Initiate, nurture, and command conversations with high-profile executive personas and C-suite stakeholders. You will break through the noise to establish meaningful business relationships.

• Corporate Evangelism: Serve as the frontline ambassador for Freshworks. You will confidently pitch our company vision, platform ecosystem, and product suites, delivering compelling corporate presentations that align our capabilities with client needs.

• Creative Multi-Channel Outbound Campaigns: Design and execute hyper-personalized, creative email sequences, cold-calling strategies, and targeted campaigns that capture the attention of busy enterprise decision-makers.

• Consultative Discovery Qualification: Master the art of the discovery call. Use advanced, open-ended questioning frameworks to untangle customer pain points, accurately diagnose their operational needs, and ruthlessly qualify opportunities.

• Data Hygiene Sales Metrics Management: Maintain an analytical, numbers-driven approach to your territory. Meticulously track your daily/weekly sales performance metrics and ensure flawless CRM hygiene by capturing precise meeting minutes, mapping next-steps, and updates.

• Internal Stakeholder Synergy: Partner closely with regional Field Sales Directors, Product Experts, and Marketing teams to orchestrate unified account-based strategies and accelerate deal velocity.

2. Impact You Can Create

• Accelerate Regional Market Share: By deciphering specific regional dynamics and localized market gaps, you will directly influence Freshworks competitive footprint in your assigned territory.

• Fuel Revenue Velocity: Your ability to move past surface-level qualification and uncover deep, high-value technical pain points will directly convert into high-velocity pipeline revenue for the field sales organization.

• Champion a Peer-to-Peer Consulting Standard: By shifting from transactional selling to empathetic, solution-oriented advisory, you will elevate the reputation of the business development function across the region. Qualifications