Senior Business Application Analyst - Salesforce Administration

Skills and Competencies

• 5+ years of hands-on experience as a Salesforce Administrator, with strong knowledge of Salesforce Classic and Lightning platforms.
• Strong proficiency in Salesforce CPQ, Salesforce configuration, Power BI, Power Automate, and AI-enabled automation initiatives.
• Experience managing Salesforce user setup, roles, profiles, permission sets, public groups, organization-wide defaults, sharing rules, workflows, flows, approval processes, page layouts, record types, validation rules, reports, dashboards, and mobile administration.
• Ability to manage data migration, data quality, deduplication, reporting, dashboarding, and advanced visualization through Salesforce, Power BI, Power Automate, or CRM Analytics. Strong stakeholder management, communication, analytical thinking, problem-solving, and end-user support skills.
• Salesforce certifications such as Salesforce Administrator, Advanced Administrator, or Agent force Specialist are required.

Education

• Bachelors degree in a related field or equivalent practical experience

Responsibilities

• Manage, optimize, and automate Salesforce and reporting platforms to improve business processes, data quality, and stakeholder decision-making.
• Customize and configure Salesforce to support evolving business requirements across sales, marketing, and operations teams.
• Manage Salesforce administration activities, including user and license management, roles, profiles, permission sets, sharing rules, workflows, flows, approval processes, layouts, record types, dashboards, reports, and mobile administration.
• Develop, maintain, and enhance Power BI dashboards and Power Automate solutions to support reporting, automation, KPI tracking, pipeline visibility, user adoption, and data-driven decision-making.
• Support Salesforce CPQ administration, Salesforce configuration changes, sandbox management, release management, and platform enhancement activities.
• Perform data migration, updates, imports, exports, and data maintenance using tools such as Data Loader and Workbench.
• Build and maintain custom reports and dashboards to monitor key business metrics, including pipeline, conversion, engagement, data quality, and user adoption.
• Identify manual processes and opportunities to streamline workflows using Salesforce automation, Power Automate, and AI-enabled tools.
• Partner with stakeholders to gather requirements, translate them into scalable solutions, document workflows, and drive platform adoption.