Senior Business Analytics Analyst

Location Details: British Columbia or Ontario, Remote 

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

Join our team

GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online.  With  20 million customers  worldwide, GoDaddy is the place people come to name their  idea , build a professional website, attract customers, and manage their work. Our mission is to give our customers the tools,  insights and the people to transform their ideas and personal initiative into success!

We are seeking a Senior Business Analytics Analyst to own and evolve our Care demand forecasting model, which drives workforce planning, capacity decisions, and financial forecasting. This role combines strong SQL and R expertise with advanced forecasting knowledge and the ability to translate complex outputs into clear, executive-ready insights.

You will partner with leaders across Operations, Analytics, Finance, Workforce Management, and Care to ensure the model remains accurate, scalable, and aligned with business needs.

What you'll get to do...

Own and evolve the demand forecast model: Maintain end-to-end accountability for forecast accuracy, continuously refining methodologies, recalibrating assumptions, and ensuring the model adapts to changing business conditions, seasonality, and strategic priorities.

Advance forecasting capabilities, including AI adoption: Enhance models by integrating new data sources, applying advanced statistical and machine learning techniques, and leveraging AI-driven approaches to improve precision, scalability, and overall forecast reliability.

Translate insights into business decisions: Synthesize complex model outputs into clear, compelling narratives and actionable recommendations, enabling senior and executive leadership to confidently make informed decisions.

Build and maintain forecasting infrastructure and standards: Develop scalable reporting, data pipelines, and tooling while establishing best practices for methodology, documentation, and analytical rigor across the forecasting function.

Lead cross-functional analytics and serve as a forecasting SME: Partner with finance, workforce management, and operations to align inputs and assumptions, while proactively identifying opportunities for cost optimization, capacity planning, and revenue impact, and elevating team understanding of forecasting outputs.

Your experience should include...

7+ years of experience in analytics, forecasting, or a related quantitative field, including 3+ years of hands-on experience building, maintaining, and improving demand forecasting or predictive models in a business setting.

Advanced proficiency in SQL, including query optimization, complex joins, window functions, and stored procedures, and strong proficiency in R, or similar, for statistical modeling, forecasting, automation, production-ready analytical workflows, and using AI tools to accelerate model development.

Demonstrated experience with time series forecasting methods such as ARIMA, SARIMA, exponential smoothing, and regression-based approaches, with the ability to apply those methods to workforce planning, capacity management, or financial forecasting.

Strong executive communication, stakeholder partnership, and project management skills, including the ability to present complex forecast outputs to senior leaders, influence strategic decisions, and lead multiple high-priority projects in ambiguous environments.

Experience working in or directly supporting a customer care, contact center, or workforce management environment, with familiarity translating operational metrics into forecast assumptions and planning recommendations.  

You might also have...

Bachelor's/Master’s degree in Statistics, Mathematics, Economics, Finance, or a related quantitative field.

Experience applying forecasting, analytics, automation, or AI-enabled workflows in a customer care, contact center, workforce management, or similarly operational environment.  

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us .  

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be  found on our Diversity Careers page .

We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

GoDaddy is proud to be an equal opportunity employer . GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.   Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.  

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies. Compensation & Benefits  

What We Offer:  

Working at GoDaddy offers many benefits, including competitive pay, generous time off, parental leave, healthcare, retirement savings program, and much more. Offerings vary by location.  

This role may be eligible to participate in GoDaddy's equity plan. All roles are generally eligible for the following benefits: health, dental, and vision insurance, life insurance, critical illness, AD&D, health care spending account, employee assistance program, paid sick time, paid personal time, paid parental leave, remote work options, paid holidays, paid Wellness days, employee stock purchase plan; and other benefits in accordance with GoDaddy's benefit plans and applicable law.  

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.   

Please note :  

AI will not be used to screen, assess or select applicants other than as set out in the details in the application below.   

This job posting relates to an existing vacancy.  

Compensation  

In addition to the salary range below, the role may be eligible to participate in a discretionary cash bonus scheme that pays 15% of base salary based on individual and company performance.  

Canada: $111,000 — $167,000 CAD