Senior Business Analyst

Hello,

FCM part of FCTG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted

Great Place to Work certification for the fifth time ! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Day in the life: You'll be perfect for the role if you have:

AI Enablement

• Partner with business stakeholders to translate analytical questions into practical data, analytics, and AI-enabled solutions.
• Identify opportunities where advanced analytics and AI can improve decision making and operational performance.
• Act as a trusted analytics advisor, helping teams understand how data and AI can address business challenges.
• Develop and maintain curated datasets and semantic data models that make enterprise data easier to understand and use.
• Enable business users to explore trusted data through modern analytics interfaces and AI-assisted tools, ensuring outputs are reliable, well documented, and aligned with data governance standards.

Data Modelling & Data Preparation

• Design and evolve scalable data models that support reporting, analytics, and AI driven data interaction.
• Develop curated datasets that are structured and semantically clear for both business users and AI tools.
• Work with Data Engineering teams to align data pipelines and curated datasets with analytics and AI use cases.
• Prepare datasets suitable for exploratory analysis, advanced analytics, and potential machine learning applications.

Conversational Analytics Enablement (Genie Rooms)

• Design, develop, and maintain Genie Rooms within Databricks to enable natural language interaction with trusted enterprise data.
• Maintain clear metadata, documentation, and business definitions to improve how AI tools interpret enterprise datasets.
• Identify high-value conversational analytics use cases and guide business teams on effective use of these tools.
• Monitor and refine Genie Rooms to ensure accurate responses, strong governance, and alignment with enterprise data standards. AI-Enabled Analytics & Innovation
• Champion the adoption of AI-assisted analytics workflows, including tools such as Claude Enterprise.
• Explore opportunities where AI can accelerate analysis, insight generation, and knowledge sharing.
• Prototype new approaches that leverage AI to improve business insights and decision support, while ensuring responsible and governed use of AI tools. Collaboration & Delivery
• Collaborate with BI developers, data engineers, and data scientists to bridge reporting, advanced analytics, and AI-driven insights.
• Follow established development lifecycle practices including analysis, design, testing, implementation, and support.
• Maintain analytics environments, documentation, and data definitions to support consistent and scalable analytics delivery.
• Partner with internal stakeholders to support analytics initiatives and strategic projects across the organisation.

Key Competencies Data & Systems Analysis

• Strong analytical and problem-solving skills
• Experience working with complex datasets and database structures
• Understanding of modern analytics architectures including lakehouse platforms
• Ability to translate business questions into analytical frameworks
• Curiosity to explore emerging analytics and AI capabilities Commercial Acumen
• Ability to identify opportunities for improving business performance through analytics
• Understanding of operational and financial drivers within the travel industry
• Ability to communicate insights clearly and influence decision-making High Attention to Detail
• Strong focus on data accuracy and analytical integrity
• Ability to identify anomalies and inconsistencies in large datasets
• Comfortable working with complex and evolving data environments
• Ability to manage competing priorities in an Agile environment Communication
• Strong verbal and written communication skills
• Ability to explain complex analytical concepts to non-technical audiences
• Ability to build trusted relationships with business stakeholders

Team Collaboration

• Works effectively as part of a multidisciplinary analytics team
• Builds positive relationships across business and technology teams
• Contributes to a culture of collaboration, learning, and continuous improvement

Skill/Ability Analytics & BI Platforms

• Experience developing reports and analytical solutions using tools such as Power BI
• Experience working with modern analytics platforms including Databricks
• Familiarity with lakehouse architectures and enterprise analytics platforms

Data & Querying

• Strong SQL querying and data analysis skills
• Experience working with large-scale analytical datasets
• Understanding of modern data warehousing and lakehouse concepts AI-Assisted Analytics
• Experience leveraging AI tools such as Genie and Claude Enterprise to support analysis, insight generation, and documentation
• Understanding of how AI can enhance analytics workflows and decision support
• Curiosity and willingness to explore emerging analytics and AI capabilities

Qualification Essential/Desirable Degree Desirable Experience in BI, analytics, or data related roles Essential Exposure to advanced analytics or AI-enabled analytics tools Desirable Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary

Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance : We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Great place to work - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people.

Paternity Leave: We ensure that you can spend quality time with your growing family

Travel perks : You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.

Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We value you... Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who We Are... Since our beginning, our vision has always been to open up the world for those who want to see. As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their

Brightness of Future. We encourage you to

DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism