Senior Business Analyst

Job Summary

We are seeking a highly skilled Business Analyst with strong experience in digital product development, particularly in building and enhancing customer-facing and internal portals, web applications, and digital platforms. The ideal candidate will play a critical role in understanding user needs, defining user-centric solutions, and collaborating with cross-functional teams to deliver intuitive, high-impact digital experiences. This role requires a blend of business analysis, product thinking, and user experience (UX) understanding, ensuring that solutions are not only technically sound but also aligned with user expectations and business goals. This role will serve across multiple product teams and collaborate with product owners, development leads, design leads, and data teams to run discovery, document and maintain requirements, and enhance digital applications that translate business needs into web-based solutions. Strong interpersonal and inquisitive skills, along with excellent verbal and written communication, are critical for this role. Experience in business analysis, product management, and agile delivery is fundamental. The ideal candidate will be a self-starter with a mix of analytical thinking, organization, collaboration, and technical skills. This role will report to the VP of Digital Products.

Responsibilities

• Elicit and define requirements with a strong focus on end-user needs and experience.
• Must work on end -to-end development of web portals, web applications, and digital platform by collaborating with UI/UX designers, developers and PO S.
• Performs feasibility analysis, scopes projects, recommends alternative solutions, and prioritizes deliverables.
• Serves as subject matter expert associated with processes and procedures, and develops high-level implementation plans.
• Devises or modifies procedures to solve complex problems considering digital capacity and limitations, operating time, and form of desired results.
• Helps to keep initiatives moving forward smoothly and in accordance with project plans.
• Translate business needs into intuitive and user friendly solutions.
• Lead user acceptance testing (UAT) with focus on functionality, usability and user experience.
• Creates and maintains detailed documentation, including process flows, system requirements, and training materials.
• Identifies and mitigates risks associated with project delivery and business processes.
• Analyzes and interprets data to provide actionable insights that support decision-making.
• Builds strong relationships with stakeholders to ensure alignment and effective communication throughout the project lifecycle.
• Stays updated on industry trends, tools, and best practices to continuously improve processes and solutions.
• Assists in the development of business cases to justify investments in new digital solutions.

Qualifications

Education

• Minimum Required Degree: Bachelors degree in Business, Computer Science or related field.
• Preferred Degree: Masters Bachelors degree in Business, Computer Science or related field.

Certificate(s)/Special Training

• Certified Business Analysis Professional (CBAP) - Advanced business analysis skills.
• Agile Certified Practitioner (PMI-ACP) - Expertise in Agile principles.
• Scrum Master Certification (CSM or PSM) - Knowledge of Scrum practices.
• Microsoft Certified: Azure Fundamentals - Proficiency in Azure services.
• Certified Scrum Product Owner (CSPO) - Managing product backlogs in Agile.
• Project Management Professional (PMP) - Strong project management foundation.
• Data Analytics Training - Skills in Power BI, Tableau, or Excel.
• Advanced Microsoft Office Training - Enhanced proficiency in Office tools.

Experience

• 7+ years of experience (i.e. 5+ years of related experience & 2+ years of experience in agile methodology).
• Strong written and verbal communication skills, including ability to maintain application documentation.
• Extensive hands-on experience in portals & application development, including web-based platforms and diverse digital product delivery.
• Proven ability to collaborate on UI/UX design initiates, translating user needs into intuitive & effective digital experience.
• Strong planning and reporting skills.
• Solid understanding of systems development and project delivery life cycle.
• Financial industry or insurance experience.
• Proficient with Azure DevOps and Microsoft Office.

Knowledge, Skills, Ability

• Knowledge Strong understanding of business processes, systems development, and project delivery life cycle.
• In-depth knowledge of Agile methodology and frameworks like Scrum.
• Familiarity with financial or insurance industry practices and regulations.
• Proficiency in tools like Azure DevOps and Microsoft Office Suite.
• Knowledge of data analysis techniques and reporting tools.
• Skills Excellent written and verbal communication skills for effective stakeholder engagement and documentation.
• Strong analytical and problem-solving skills to address complex business challenges.
• Advanced planning, organizational, and reporting skills to manage multiple initiatives.
• Proficiency in creating user stories, process flows, and wireframes.
• Technical skills in data visualization, system analysis, and requirements gathering.

Abilities

• Ability to collaborate with cross-functional teams and manage stakeholder expectations.
• Capability to adapt to changing priorities and work in a fast-paced environment.
• Strong attention to detail and ability to ensure accuracy in deliverables.
• Ability to translate business needs into technical requirements and solutions.
• Capacity to lead workshops, facilitate discussions, and drive consensus among teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.