Senior Business Analyst

JOB SUMMARY

You will interact regularly with individual product teams to understand their requirements and the purpose of implementation. You will also troubleshoot issues across environments and be responsible for their monitoring, optimization, and performance tuning.

• 1+ years of relevant experience in product implementation.

• Good communication skills and the ability to liaise with various internal teams.

• Ability to document action items and drive them to completion.

• Willingness to drive work to completion irrespective of the odds.

• Ability to comprehend business problems and present the needed solution to the customer.

• Deployment responsibilities include assisting customers throughout the various phases of the implementation process.

• The Associate Project Manager/Project Manager is primarily responsible for constructing and maintaining business and technical requirement documents with customers and internal GEP resources.

• Will assist with all aspects of deployment, including (but not limited to): process configuration, feature/functionality demos, user interface configuration, and user and supplier setup.

• Act as a liaison between the customer and various groups within GEP, such as Technical Support, Sales, Engineering, and Product Management.

• The Business Analyst co-owns the responsibility for customer satisfaction with the Project Manager during the successful deployment of solutions.

• Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at GEP and externally at the client).

• Provides solutions wherever feasible, from the perspective of the SMART team.

• Executes with minimal guidance and shows strong initiative.

• Maintains regular communication with team members (e.g., face-to-face, via voice mail, and email), especially across multiple solution deployments, so everyone understands the status of the project.