Senior Business Analyst

About CRMIT Solutions

CRMIT Solutions is a leading CRM Solutions Provider specializing in AI-led digital transformation and decision transformation solutions, all powered by Customer360++ (a proprietary AI and decision science framework). The flagship Agent Success Value Plan (ASVP) leverages decision science and agentic AI techniques with considerable value-for-money-and-time. The ASVP is a transformative shift from traditional managed services contracts.

Salesforce Business Analyst

Location: Bengaluru, IN

Mode of Hire: Full Time

Responsibilities

• Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies

• Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform

• Support continued build-out of key reports and dashboards, data administration, and integrity upkeep

• Recommend new features and improvements to optimize and increase use of the platform

• Provide technical specifications and help maintain overall documentation for the business

• Adhere to and promote best practices, and design the guidelines for security procedures

Required skills

• 6 Years of experience as a Business Analyst or Business Consultant or Product Owner.

• Knowledge of SF CRM standard clouds (Sales, Service, Field Service, Experience and Marketing)

• Knowledge of the Manufacturing industry is a plus.

• Sound understanding of agile methodologies and have worked on agile tools (JIRA and Confluence).

• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

• Salesforce certifications, such as Salesforce Administrator/Sales Cloud/Services Cloud/BA is a plus.

Certifications :

Salesforce Certified System Administrator, Salesforce Certified Business Analyst

Qualification:

Bachelors/Postgraduate degree, professional qualification, or relevant experience