Senior Business Analyst

Key Responsibilities:

Requirements Gathering & Analysis:

o Collaborate with stakeholders to elicit, document, and prioritize business and functional requirements.

o Conduct workshops, interviews, and surveys to understand business processes and improvement opportunities.

Process Improvement:

o Analyze current business processes and identify inefficiencies or automation opportunities.

o Design and implement optimized workflows and business process reengineering (BPR).

Stakeholder Management:

o Act as a liaison between business units, technology teams, and third-party vendors.

o Present findings, insights, and recommendations clearly to stakeholders.

Documentation & Reporting:

o Prepare business requirement documents (BRDs), functional specifications, user stories, and process flow diagrams.

o Create reports and dashboards using BI tools (e.g., Power BI, Tableau) as required.

Project & Change Support:

o Work closely with project managers and product owners to ensure timely delivery of solutions.

o Support testing activities including UAT by developing test cases and coordinating test efforts.

Data Analysis:

o Interpret data, analyze trends, and provide actionable insights.

o Work with SQL, Excel, and data visualization tools to support data-driven decision-making.

Required Qualifications:

• Bachelor's degree in business administration, Information Systems, Computer Science, or a related field.
• 5+ years of experience as a Business Analyst in a relevant domain (e.g. Deposits and Agencies).
• Domain: NBFC experience is required, with relevant experience in Agency Management and Deposit Operations.
• Proficiency in business analysis tools (e.g., JIRA, Confluence, MS Visio).
• Strong knowledge of SDLC, Agile, and Waterfall methodologies.
• Experience with data analysis tools (Excel, SQL, Power BI/Tableau).
• Excellent analytical, problem-solving, and communication skills.