Senior Business Analyst

• Collaborate with stakeholders, including clients, product managers, program and project managers, technical teams, and quality assurance teams, to gather, analyze business requirements, and configure Q2s digital banking platform.
• Facilitate requirements workshops, stakeholder meetings, and product demonstrations to gather feedback, address concerns, and ensure alignment with project objectives.
• Lead the development of comprehensive business requirement documents (BRDs), user stories, and functional specifications to articulate project scope, objectives, and deliverables.
• Conduct in-depth analysis of existing business processes, systems, and data to identify areas for optimization and enhancement.
• Perform thorough business analysis validations on deliverables before releasing them to customers, ensuring alignment with business requirements, quality standards, and regulatory compliance.
• Conduct thorough testing and validation of implemented solutions to ensure adherence to business requirements, quality standards, and regulatory compliance.
• Lead customers through the test strategy and user acceptance testing (UAT) process, ensuring comprehensive test coverage and successful validation of digital banking products.
• Provide ongoing support and assistance to clients during the implementation and UAT phase, addressing any issues or concerns, and facilitating continuous improvement initiatives.
• Analyze customer tickets and triage issues effectively, collaborating with the technical support team to prioritize and resolve issues promptly.
• Drive customer discussions to proactively resolve queries, concerns, and blockers, leveraging deep domain knowledge and technical expertise to provide effective solutions.
• Work the 2nd shift from 5:00 PM IST to 2:00 AM IST, providing dedicated support to customers during their operational hours and accommodating global time zone requirements.
• Serve as an expert in digital banking products, offering guidance to internal teams and clients, while also demonstrating expertise in US banking trends and industry best practices.

EXPERIENCE AND KNOWLEDGE:

• Bachelor s degree in business administration, Information Technology, or related field and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience of Business Analyst/Consultant working on Banking & Financial Services Industry with in-depth banking knowledge.
• At least 2 years of experience working on Core Banking or Digital Banking products/platforms.
• Proficiency in utilizing essential project management and analysis tools, including Jira, Confluence, Visio, and other industry-standard software
• Excellent communication skills
• Good interpersonal skills
• Strong analytical and problem-solving skills
• Motivated by providing excellent Customer Service
• Passion for technology
• Desire to join a winning team, prove yourself, and ramp up quickly