Senior Business Analyst
EGC Global Services · Bengaluru · onsite · Posted 45d ago
Undisclosed2–5 yrsfulltimeSourced from
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About this role
Job Summary
Leads the analysis, design, and continuous improvement of business processes leveraging the ServiceNow platform, aligning technology capabilities with strategic business objectives. Engages with cross-functional stakeholders to elicit, analyze, and translate complex business requirements into scalable, high-quality solutions. Drives process optimization through detailed as-is/to-be analysis, gap assessments, and implementation of industry and ServiceNow best practices, including ITIL-aligned processes.
Responsibilities - Serves as the primary liaison between business stakeholders and technical delivery teams, ensuring requirements are clearly defined, documented, and prioritized.
- Develops comprehensive artifacts including business requirements, functional specifications, process flows, and user stories with well-defined acceptance criteria.
- Collaborates closely with developers, architects, and product owners to support solution design, ensure alignment with requirements, and maintain traceability across the software development lifecycle, including testing (UAT), defect resolution, and deployment.
- Supports release planning, change management, and user adoption activities through effective communication, training, and documentation.
- Identifies opportunities for automation, efficiency gains, and continuous improvement, contributing to overall process transformation and operational excellence initiatives.
- Applies advanced professional knowledge to independently manage moderately complex initiatives, provide guidance and mentorship to junior analysts, and contribute to broader transformation programs.
- Operates with limited oversight and typically reports to a Manager.
- Typically requires a bachelors degree and 58 years of relevant experience (or equivalent combination), with strong functional expertise in ServiceNow and experience working in Agile delivery environments.
- ServiceNow and ITIL certifications are preferred.
Sourced from naukri
Skills
AutomationServicenowAgileSolution Designprocess optimizationBusiness AnalystBusiness RequirementsServiceNow PlatformChange ManagementAgile DeliverydeploymentSoftware Development
About EGC Global Services
EGC Global Services
Accounting & Auditing
Kochi, Kerala
India
₹6.5L PA avg
Avg at EGC Global Services
About
Founded in 2021, EGC Global Services India Private Limited (EGCGS) is a wholly owned subsidiary of EWIE Group of Companies LLC (EGC). As part of the EGC family, we are proud to be associated with our group companies – EWIE, PSMI, SourcePro, EGC Supply, GSNS. Our parent company, EGC, is headquartered in Ann Arbor Michigan, USA, and is the 27th largest industrial distribution firm in the world.With a presence in 16 countries supporting 250+ programs, EGC is considered a leader in the adoption of new practices and technology solutions that provide value to customers and lead to substantial cost savings. Our division was incorporated in 2021 at Kochi, Kerala India, with a primary focus on being the shared support center for our group companies across Technology, Procure-to-pay, Order-to-cash, E-commerce and Master Data Management Processes.
Industries
Accounting & Auditing
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