Senior Business Analyst

Job Summary Responsibilities

• Onboard and support EDI trading partners in the order management/O2C domain, serving as the main liaison between business, engineering, and external partners
• Gather and translate business requirements into functional and technical specifications for EDI integrations
• Develop, review, and maintain EDI mappings and transaction sets (ANSI X12: 850, 855, 856, 810, 860; EDIFACT: ORDERS, ORDRSP, DESADV, INVOIC) across trading partners
• Support SAP (ECC/S/4HANA) order management and O2C process integrations, including API contract definition and JSON/XML payload handling
• Analyze EDI files and integration payloads to troubleshoot and resolve mapping, partner data, and system errors
• Monitor integration health using tools such as Splunk/CloudWatch and respond to production incidents within SLA
• Own end-to-end testing: scenario creation, partner testing, UAT coordination, cutover, and go-live support
• Produce functional design documents, mapping specs, and partner onboarding documentation
• Collaborate in Agile/Scrum teams using Jira, Confluence, and ServiceNow; run basic SQL checks for data validation

Qualifications Core Responsibilities Experience

• 8+ years of experience as a Business Analyst
• Proven experience onboarding and supporting EDI trading partners in the order management / O2C domain, acting as the main liaison between business, engineering, and external partners.
• Strong background in requirements gathering, translating business needs into functional and technical requirements for integrations.
• Hands-on experience with EDI standards and transaction sets, including: ANSI X12: 850, 855, 856, 810, 860; EDIFACT: ORDERS, ORDRSP, DESADV, INVOIC (preferred)
• Deep understanding of EDI data structures, including segments, loops, elements, qualifiers, and mandatory vs. optional fields.
• Experience defining, reviewing, and supporting EDI mappings, including data attribute mapping across systems and with external partners.
• Familiarity with EDI translation and integration platforms (e.g., IBM Sterling, MuleSoft, Boomi) and connectivity protocols (AS2, SFTP).

Systems, Architecture Integration

• Strong working knowledge of SAP (ECC / S/4HANA), specifically order management and O2C processes.
• Experience developing and supporting SAP business process integrations.
• Understanding of integration architectures, including: Middleware layers; File-based vs. API-based integrations; Batch vs. near-real-time processing; Upstream and downstream system dependencies
• Experience defining API contracts and working with JSON/XML payloads.

Testing, Troubleshooting Support

• Ability to analyze raw EDI files and integration payloads to perform root cause analysis for failures (mapping issues, partner data issues, system errors).
• Experience with log analysis and monitoring tools (e.g., Splunk, CloudWatch) and familiarity with alerting frameworks.
• Ownership of end-to-end testing activities, including: Test scenario creation (happy path and edge cases); Partner testing and UAT coordination; Cutover, go-live, and post-production support
• Support production incidents and SLA-driven issue resolution.

Documentation Tools

• Strong documentation skills, including: Functional Design documents; Mapping specifications; Partner onboarding documentation
• Experience working in Agile/Scrum environments using tools such as Jira, Confluence, ServiceNow.
• Ability to perform basic SQL queries for validation and data checks.
• Exposure to cloud environments (AWS, Azure, or GCP).

Soft Skills Domain Fit

• Excellent communication skills, with the ability to engage professionally with external partners and internal stakeholders.
• Strong analytical mindset, problem-solving ability, and attention to detail.
• Comfortable working independently in fast-paced, high-volume environments.
• Ownership-driven approach with strong accountability.
• Experience in Retail, Supply Chain, Manufacturing, or Global Fulfillment environments is a plus.