Senior Business Analyst

Job Characteristics (Ecolab Everyday Sr. Business Analyst):

Formulates and defines scope and objectives for complex, cross-functional enhancements and operational improvements to the Ecolab Everyday product suite (mobile app, web dashboards/portals, web application, REM capabilities, and supporting onboarding/user-management flows). This role will work primarily with QSR and Institutional customers. Operates in a global, matrixed businesspartnering across regions, time zones, and languages to ensure requirements support scalable deployments and consistent customer outcomes. Serves as a senior liaison between Product, Engineering, Customer Success/Deployments, Support, and regional stakeholders to elicit, analyze, document, validate, and manage requirements from discovery through delivery. Proactively identifies process and product gaps, recommends solution options, and drives alignment on outcomes, tradeoffs, and release readiness.

Typically requires a degree and 5-8 years experience; or no degree and 9-12 years combined education and equivalent work experience (typically 1 year experience = 1 year education).

Independence Level/Reports to:

Applies advanced knowledge of digital product delivery and business analysis practices to independently drive requirements clarity, stakeholder alignment, and delivery outcomes across multiple workstreams in a global, matrixed environment. Leads ambiguity-to-clarity efforts and sets standards for requirement quality for the team.

Typical Ecolab Everyday Senior BA responsibilities include:

• Own end-to-end requirements artifacts (epics/features, user stories, process flows) and define high-quality acceptance criteria (edge cases, role/permission behavior, multi-language behavior, and error/confirmation messaging) that enable efficient development and QA.
• Drive backlog refinement and readiness: break down work by component (mobile/server/web/CW/config), identify dependencies/risks (e.g., identity and access, vendor integrations/APIs, data/reporting), support estimation, and ensure work meets ready criteria before sprint commitment.

Lead UAT and release readiness across stakeholders: define test strategy and scenarios, coordinate execution, ensure defects are triaged with clear problem statements, and confirm launch communications/documentation are complete.

Translate VOC and field feedback into actionable backlog items: synthesize insights from surveys, customer sessions, pilot notes, and support trends; propose prioritization recommendations and success measures.

Apply domain knowledge of QSR/Institutional environments (e.g., high-frequency shift workflows, multi-site/franchise operations, audits and compliance needs, limited connectivity scenarios) to ensure requirements are grounded in customer needs

Partner with Engineering and Support on production triage: reproduce issues, define impact, propose requirement-level fixes (including improved messaging and guardrails), validate resolutions, and help prevent recurrence through clearer requirements and test coverage.

Assist Customer Success/Deployments with onboarding new customers by capturing and documenting onboarding-specific requirements (e.g., SSO/JIT/SCIM/AFI, and any customer- or market-specific data needs) and translating them into actionable backlog items as needed.

Mentor and peer-review: work with other BAs and provide feedback on projects, features, and other work.