Senior Business Analyst

• Manage the team for the Delivery and also have individual contribution for complex tasks.

• Should be the escalation point for the customer and manage the customer experience.

• Play a key role in bringing all stakeholders to same page and bring transparency in the process and highlight Project risks

• Possess knowledge and be a SME in areas of Software Development Lifecycle BA Skills and/or Lending Domain, which would be then complemented by the knowledge gained from the Hotfoot Product offerings.

• Work closely with Department head and plan product roadmaps, team structuring and process improvements.

• Identify the requirements and bring most optimal solutions for the clients which can be implemented faster and are cost effective

• Identify a new requirement/feature built as a Customization or a Product Built

• To cross reference against multiple implementation and find an existing re-usable solution and/or purpose efficient solutions

• Team Management

• Project & Task Planning

• Built and groom team members for skills, knowledge and exposure

• Conduct comprehensive business analysis to identify and outline problems, opportunities, and solutions related to LOS/Lending Software Solutions.

• Collaborate with stakeholders to gather and document detailed business requirements.

• Elicit, document, and translate customer needs into clear and actionable technical specifications for development teams.

• Create and maintain thorough documentation including technical specifications, user manuals, process flows, and business models.

• Facilitate the design and development of software solutions that align with business goals, ensuring consistency with technical requirements.

• Support project planning activities, including budgeting, forecasting, and variance analysis.

• Perform risk analysis to identify potential obstacles and propose mitigation strategies.

• Lead and support User Acceptance Testing (UAT) processes, ensuring that the delivered solution meets business requirements.

• Prepare reports on project performance, including impact analysis, progress tracking, and stakeholder updates.

• Minimum qualification B.Com/BBA/M.com /BMS/MBA

• 7+ Years

• Team Building & Training

• Project/Sprint Planning and Resource Allocation

• Project Management Tools Jira/Zoho Projects

• Agile Processes

• Excellent communication both verbal/written

• Customer Relationship Management

• Technical Knowledge Basic knowledge on components of Software-Hardware-Network Integrations knowhow

• Experience with tools such as Ms Office, Google Workspace, Jira, Postman, Draw.io and Figma.

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