Senior Business Analyst - Retail Banking - RPA

Sr Business Analyst - Retail Banking

Job Title: Sr. Business Analyst - RPA BA

Position: Functional Consultant Retail Banking

Overview

We are looking for an RPA Business Analyst who combines strong process automation skills with hands-on domain knowledge in Retail Banking, particularly lending, credit management, and mortgage operations.

The ideal candidate will bridge the gap between business stakeholders and automation delivery teams, identifying high-value automation opportunities and translating complex banking processes into clear functional requirements.

Experience

• 812+ years in Process Consulting / Business Analysis / Process Excellence
• Strong experience in Retail Banking (lending, credit management, mortgage experience)
• Hands-on experience with multiple process modelling techniques
• Proven experience with RPA tools (e.g., UiPath, Automation Anywhere, Blue Prism)
• Excellent analytical, problem-solving, and communication skills
• Strong SOP development and governance experience
• Excellent facilitation and stakeholder management skills
• Strong analytical and documentation capabilities

Qualification

• Bachelor in Engineering / B.E. / B.Tech, MBA or equivalent qualification. Master's degree is preferred but not mandatory.
• Good to have:
• NIIT/IIBF Certified Banker – Retail Banking
• Certificate in Retail Banking (IIBF, India)
• UiPath Certified RPA Business Analyst
• Automation Anywhere Certified Business Analyst
• Green Belt / Black Belt in Six Sigma is an added advantageResponsibilities
• Lead process discovery and requirement-gathering sessions with retail banking stakeholders to identify automation opportunities across loan origination, underwriting, servicing, and collections.
• Develop Process Definition Documents (PDDs) and Solution Design Documents (SDDs) for RPA/BPA use cases in lending and credit workflows.
• Conduct As-Is / To-Be process mapping and build process heat maps to prioritize automation candidates by ROI and complexity.
• Partner with automation developers (UiPath, Automation Anywhere, Blue Prism, or similar) to validate solution design against business rules and compliance requirements.
• Support UAT, change management, and post-deployment monitoring for automated banking processes.
• Experience working with US/UK banking clients or federal/government-adjacent banking programs.

Retail Banking Domain Experience (Required)

• Working knowledge of the end-to-end lending lifecycle — origination, credit underwriting, disbursement, servicing, and collections/recovery.
• Familiarity with credit management processes including credit risk assessment, credit bureau checks (CIBIL/Experian/Equifax), limit setting, and portfolio monitoring.
• Experience with mortgage processes such as loan application processing, property appraisal coordination, title verification, and closing/settlement workflows.
• Understanding of regulatory and compliance considerations in retail lending (KYC/AML, fair lending practices, documentation standards).
• Exposure to core banking or LOS (Loan Origination System) platforms such as FIS, Fiserv, Temenos, Finacle, or similar.

Nice-to-Have Skills

• Prior experience preparing pitch decks, ROI/business case documents for automation initiatives in banking.
• Exposure to Agentic AI or Hyper Automation platforms alongside traditional RPA tools

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