Senior Busines Analyst

Role & responsibilities

• Be the primary point of contact for client stakeholders, building trust and managing expectations throughout the engagement.
  
• Lead discovery: run stakeholder workshops, map business processes, and define project scope.
  
• Translate business goals into clear user stories, acceptance criteria, and functional specs.
  
• Own and communicate scope, timelines, and change; keep clients confident and informed.
  
• Map ecommerce flows end to end: catalog, cart, checkout, payments, fulfillment, OMS/ERP and third-party integrations.
  
• Partner with product and engineering to prioritize and groom the backlog.
  
• Drive UAT: define test scenarios, coordinate testing, and sign off against acceptance criteria.
  
• Use AI tools to accelerate requirement drafting, documentation, and analysis.
  

What we're looking for

• 8+ years as a Business Analyst, with strong ecommerce implementation experience.
  
• Proven track record managing senior client stakeholders on delivery engagements.
  
• Proven delivery on platform builds or migrations (Shopify Plus, Magento, or similar).
  
• Fluent in ecommerce concepts: merchandising, checkout, payments, tax, shipping, integrations.
  
• Strong requirements craft: user stories, process flows, functional specs, data mapping.
  
• Confident leading workshops, demos, and difficult client conversations.
  
• Comfortable with tools like Jira/Confluence and AI assistants in daily workflow.