Senior Branch Manager
Ujjivan Small Finance Bank · Not specified · onsite · Posted 48d ago
Undisclosed8–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
ROLEPURPOSE & OBJECTIVE
- Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch; Manage exceptional customerservice, proactive sales environment and efficient branchoperations, while adhering to regulations / compliancerequirements; Focus on retaining existing customers, increasingthe customer base and cross-selling Ujjivan s products andservices; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drivecampaigns at their branches.
- Thisrole monitors daily performance of branch staff and manages ateam of 10 to 15 employees.
- Thisrole manages leadership reporting of BOO/BOSM & BSM.
- Incertain cases will have dotted line reporting of few Silver &Gold Branch Heads reporting to them
- Thisrole is assigned higher targets for their respective branches andis applicable only to Platinum & Titanium Branches.
- SIZEOF THE ROLE
FINANCIALSIZE
NON-FINANCIALSIZE
- Entireliability target for the branch
- CASABook as per the branch
- TASCBook as per the branch
- BB-FIGBook as per the branch
- Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch
- Numbertarget for all the respective products.
- CA
- SA
- TASC
- SnrCitizen
- HNI
- NR
- KEYDUTIES & RESPONSIBILITIES OF THE ROLE
Business
- Implementbranch specific marketing & communication strategies tocontinuously strengthen the Ujjivan brand.
- Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch.
- Manageexceptional customer service, proactive sales environment andefficient branch operations, while adhering toregulations/compliance requirements
- Focuson retaining existing customers, increasing the customer base andcross-selling Ujjivan s products and services
- Overseebranch operations, cash management and service quality; workclosely with product and marketing teams to drive campaigns attheir branches.
- Monitordaily performance of branch staff.
- Tomanage a team of 10 to 15 employees.
- Tomanage leadership reporting of BOO/BOSM & BSM
- Incertain cases, they will have a dotted line reporting of fewSilver & Gold Branch Heads reporting to them
- Willbe assigned higher targets for their respective branches.
- Cascadetargets the branch targets to the respective staffs and ensureachievement is tracked through periodic reviews.
- Ensureall deferrals taken are cleared within the specific period.
- Monitorthe overall portfolio of the branch; ensure adherence tocompliance and regulatory norms are met
Customers
- Ensurecustomers are educated about all products/services offered byUjjivan
- Ensurecourteous customer service is offered to customers by the branchstaff
- Reducecustomer attrition by guiding CCR(s) on exit interviews, customerengagement programs etc.
- Leadcustomer connect initiatives in the branch vicinity
InternalProcess
- Overseeand ensure efficiency in branch/ATM operations through adherenceto TAT for various internal and customer end processes; driveutilization of alternate channels
- Ensurecompliance with banking guidelines, quality framework and auditrequirements; ensure speedy resolution of any audit observationsand take necessary steps to prevent recurrence,
ensurecompliance with Know Your Customer (KYC), Anti- Money Laundering(AML), audit and other regulations & applicable laws in thebranch
- Monitor,control & minimize all expenses in the Branch, such astelephone, consumption of stationery, computer consumables,electricity and other overheads without sacrificing quality
- Overseeaccurate cash management and tallying of accounts in the systemthrough the Cashier
- Accountablefor branch safety including security of cash/vault etc.
Learning& Performance
- Ensurethat all members of the Branch staff are up to date on allrelevant circulars and all products/services offered in theBranch
- Ensureadherence to training man-days/ mandatory training programs forself and reportees
- Ensuregoal-setting, mid-year review and annual appraisal process withinspecified timelines for self and reportees
- Monitorperformance of staff against defined goals/metrics and takecorrective action wherever required; undertake disciplinary andattendance monitoring for liabilities sales team and branchoperations team
- Coordinatewith state HR on people related matters; support branchactivities to foster teamwork and continuously make Ujjivan agreat place to work
- Ensurecoordination between staff of different teams, to build acollaborative spirit and shared sense of purpose (which couldalso enable cross-sell and overall target achievement)
- MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS
Educational
Qualifications
- Graduatein Commerce/Business/Economics or related subjects. PGDM/ MBAfrom a Tier 2 or 3 college preferred
Experience
- Shouldhave overall experience of 8-12 Years in core banking sales withgood knowledge of banking products and regulatory requirements inbanking.
- Shouldhave worked as a Branch Manager for at least 2-3 years.
Certifications
FunctionalSkills
- Sales& marketing skills across multiple products.
- Shouldhave managed a deposit book of 75 to 300 Cr.
- Knowledgeon liabilities products & unsecured loans products
- Knowledgeof basic accounting and finance administration
- Analyticalskills
- Process& Compliance Orientation: Knowledgeable on KYCnorms/guidelines for liabilities & unsecured loans
BehavioralSkills
- ManagingCustomer Relations and excellent service orientation andrelationship management skills
- CommunicationSkills - fluent in the local language & English
- Abilityto manage teams and drive performance. Should have managed a teamof 7 to 15 staff.
- Achievement/Performanceoriented
- Productknowledge
- TrainingSkills
- Willingnessto travel & relocation as per business requirements andcareer opportunities
Competencies
Planningand Organizing
CustomerFocus
ManagingRelationships
DrivingExecution
Collaborating
Coaching
BusinessAcumen
Influencing
- KEYINTERACTIONS
INTERNAL
EXTERNAL
RegionalProduct & Marketing team
StateHR
ClusterOperations excellence Manager
RegionalService Quality
RegionalAdmin & Infra
SPOC- ATM
RegionalAudit Manager
Cashmanagement agencies
BCAgents
Civil/Electricalinfra vendors
ATMvendors
SLBC
Otherbanks in vicinity
Communityforums
Location - Nagar,New Delhi,Faridabad,Meerut,Jaipur,Kishangarh,Haridwar,Dehradun,Jodhpur,Saharanpur,Chandigarh,Agra,Hisar,Jind,Bathinda,Aligarh,Ludhiana,Firozpur,Jalandhar,Amritsar,Indore,Kaithal,Kurukshetra,Barnala,Moradabad,Gwalior,Sangamner,Raipura,Bilaspur,Sohna,Gurugram,Kidwai,Kanpur,Varanasi,Prayagraj,Chowk,Lucknow,Bhopal,Dwarka,Udaipur,Gorakhpur,Noida,Mohali,Sirsa,Dabwali,Indira
Sourced from naukri
Skills
Customer ServiceBanking ProductsCross SellingeconomicsATM OperationsBankingAppraisalHRCash ManagementBanking SalesSalesAccountingAmlcomplianceKYCfinancemarketingBranch ManagementBranch OperationsBranch ManagerCoaching
About Ujjivan Small Finance Bank
Ujjivan Small Finance Bank
Banking
24.4k+
employees
2017
9 years old
Bangalore/Bengaluru, Karnataka
India
About
Empowers financial inclusion across India, serving over 90 lakh customers with over ₹6,400 crore profit and a strong focus on inclusive, tech-led banking.
Industries
BankingFinancial Services
Employee ratings
7,630 reviews
4.0/ 5
Culture
4.0
Career growth
3.5
Work-life
3.9
Employees rate it well for
Work Culture689Salary511Work Life Balance407Work Environment388Senior Management339
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