Senior Branch Manager

Job Description

• Directreporting:
• BDE/AAM/AM
• BSM/CA-AM
• Dottedline reporting of certain Silver Gold Branch Heads
• Dottedline reporting of BOO/BOSM

• This role is responsible for driving the entire business targets for liabilities assigned to the branch; Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements; Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivans products and services; Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.
• This role monitors daily performance of branch staff and manages a team of 10 to 15 employees.
• This role manages leadership reporting of BOO/BOSM BSM.
• In certain cases will have dotted line reporting of few Silver Gold Branch Heads reporting to them
• This role is assigned higher targets for their respective branches and is applicable only to Platinum Titanium Branches.

• Entireliability target for the branch
• CASA Book as per the branch
• TASCBook as per the branch
• BB-FIGBook as per the branch
• Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch

• Numbertarget for all the respective products.
• CA
• SA
• TASC
• SnrCitizen
• HNI
• NR

• Implementbranch specific marketing communication strategies tocontinuously strengthen the Ujjivan brand.
• Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch.
• Manageexceptional customer service, proactive sales environment andefficient branch operations, while adhering toregulations/compliance requirements
• Focuson retaining existing customers, increasing the customer base andcross-selling Ujjivans products and services
• Overseebranch operations, cash management and service quality; workclosely with product and marketing teams to drive campaigns attheir branches.
• Monitordaily performance of branch staff.
• Tomanage a team of 10 to 15 employees.
• Tomanage leadership reporting of BOO/BOSM BSM
• Incertain cases, they will have a dotted line reporting of fewSilver Gold Branch Heads reporting to them
• Willbe assigned higher targets for their respective branches.
• Cascadetargets the branch targets to the respective staffs and ensureachievement is tracked through periodic reviews.
• Ensureall deferrals taken are cleared within the specific period.
• Monitorthe overall portfolio of the branch; ensure adherence tocompliance and regulatory norms are met

• Ensurecustomers are educated about all products/services offered byUjjivan
• Ensurecourteous customer service is offered to customers by the branchstaff
• Reducecustomer attrition by guiding CCR(s) on exit interviews, customerengagement programs etc.
• Leadcustomer connect initiatives in the branch vicinity

Location - Pune,Nashik,Thane,Dombivli,Ambarnath,Mumbai,Surat,Kharadi,Goregaon,Borivali,Santacruz,Vadodara,Ahmednagar,Aurangabad,Kolhapur,Ahmedabad,Rajkot,Nagpur,Anand,Nagar,Mira,Vashi,Bhuj,Gandhinagar,Jalna,Gandhidham,Chowk,Gondiya,Chembur,Nanded,Sion,Naroda,Pimpri