Senior Benefits Specialist – Saving/Pension Plans US and Canada

Job Code- 11995

Job Title- Senior Benefits Specialist -Saving/Pension PlansUS and Canada

Solution Line- Benefits, People Organisation

Position type- Full Time

Work Location- Bangalore/Gurugram

Working style- Hybrid

GCF Level- P35

Shift Time- 12:00 PM - 9:00 PMIST

People Manager role: No

Required education and certifications critical for the role-

Bachelor's degree or equivalent years of industry experience.

Required years of experience -

6+ years of work experience in relevant field

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

GENERAL DESCRIPTION OF ROLE:

Responsible for the administration and operational delivery of retirement benefit plans, partnering with third-party administrators, vendors, and internal stakeholders to ensure accurate plan management, participant support, and regulatory compliance. Oversees retirement plan operations, communications, financial reconciliations, vendor management, and annual plan activities while driving process improvements, supporting projects and plan changes, and maintaining strong controls, governance, and documentation across U.S., Canada, and Puerto Rico retirement programs.

This position reports through the People Operations teamwith a strong partnership with the Benefits Center of Excellence.

JOB RESPONSIBILITIES:

The colleague is responsible for:

Operations & Governance

• Oversee administration and operational delivery of retirement benefit plans across U.S., Canada, and Puerto Rico. (Defined Contribution/Defined Benefits)
• Manage third-party administrators, vendors, financial reconciliations, funding activities, and annual plan events.
• Support plan changes, acquisitions/divestitures, and ongoing retirement program initiatives.
• Maintain governance, documentation, operational calendars, and administrative procedures.

Process Efficiency & Continuous Improvement

• Drive process improvements across retirement plan operations and service delivery.
• Standardize workflows and partner with vendors to reduce defects and enhance operational effectiveness.
• Improve reporting capabilities, controls, procedures, and knowledge resources.
• Support implementation and optimization of participant-facing technologies and operational processes.

Compliance & Data Integrity

• Ensure regulatory compliance and adherence to plan provisions and internal controls.
• Monitor data accuracy, eligibility, enrollments, payroll and vendor data exchanges, and financial transactions.
• Conduct reconciliations, SOX controls testing, UAT, and audits to maintain data integrity.
• Maintain accurate plan documentation, participant notices, and administrative records.

Stakeholder Management

• Partner with internal stakeholders, third-party administrators, and vendors to ensure seamless plan administration.
• Collaborate with HR, Payroll, Finance, Legal, Recruiting, and Communications teams to align benefit operations.
• Support participant inquiries, issue resolution, and retirement communications.
• Support communication projects and provide guidance to colleagues regarding retirement benefits and processes.
  
  

SKILLS/COMPETENCIES REQUIRED:

• Systems & Operational Expertise:Experience using Workday or similar HRIS/payroll systems to manage benefits administration, eligibility reporting, payroll deductions, data feeds, compliance reporting, and participant support.
• Financial, Project & Testing Support:Background supporting financial operations, including funding, invoicing, reconciliations, budgets, and expense management, as well as UAT testing, process improvements, vendor initiatives, and plan-related projects.
• Professional Development:Willingness to build retirement plan expertise through industry certifications, including International Foundation retirement plan certifications and PSCA Certified Plan Sponsor Professional training as part of onboarding and ongoing development.

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

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