Senior Beauty Consultant

About the Role

We are looking for a well-groomed, customer-focused Beauty Consultant to join our retail team at Forest Essentials. The role involves delivering a premium customer experience, understanding individual skincare and beauty needs, recommending suitable products, and contributing to store sales targets while representing the brand's luxury service standards.

Key Responsibilities

• Welcome customers and provide a warm, personalized, and premium shopping experience.
• Understand customers skincare, haircare, body care, and beauty requirements through effective consultation.
• Recommend suitable products based on customer needs and preferences.
• Develop strong knowledge of products, ingredients, benefits, and usage to provide accurate product demonstrations.
• Achieve individual and store-level sales targets through effective selling and cross-selling.
• Build long-term customer relationships and encourage repeat purchases.
• Maintain high standards of grooming, communication, and customer service.
• Ensure products are displayed according to visual merchandising and brand guidelines.
• Maintain cleanliness and presentation standards of the store and product counters.
• Support stock management, inventory checks, replenishment, and billing activities as required.
• Maintain customer information and follow up with customers regarding products, offers, and new launches.
• Participate in product training sessions and continuously enhance product and skincare knowledge.
• Work closely with the Store Manager and team members to achieve overall store objectives.

Candidate Profile

• Education: Graduate/Undergraduate; relevant certification in Beauty, Cosmetology, Skincare, or Retail would be an advantage.
• Experience: 1–4 years of experience in Beauty, Skincare, Cosmetics, Luxury Retail, Fashion, Lifestyle, or Premium Retail.
• Candidates with experience as a Beauty Consultant, Beauty Advisor, Beauty Therapist, Skincare Consultant, Sales Consultant, or Customer Advisor will be preferred.
• Strong communication and interpersonal skills.
• Good understanding of customer service and consultative selling.
• Presentable, well-groomed, and confident personality.
• Comfortable working in a target-driven retail environment.
• Willingness to work in rotational shifts, weekends, and public holidays as per retail requirements.

Key Skills

Beauty Consultation | Skincare | Customer Service | Luxury Retail | Retail Sales | Product Demonstration | Cross-Selling | Upselling | Client Relationship Management | Communication Skills | Grooming | Target Achievement

What We Look For

A candidate who is passionate about beauty, skincare, and customer experience, enjoys interacting with customers, and can combine product knowledge with consultative selling to deliver an exceptional luxury retail experience.