Senior Bank Officer - Swadesh Banking

• The Senior Bank Officer - Swadesh Banking supports the effective delivery of banking operations, customer relationship management, and business development activities within the Swadesh Banking segment
• The role involves managing and strengthening relationships with existing customers, acquiring new customers, and ensuring that banking products and services are aligned with customer requirements
• Responsibilities may include promoting deposits, savings and current accounts, loans, remittance services, digital banking solutions, and other financial products
• The officer handles customer requests, reviews account-opening and service documents, ensures KYC compliance, and coordinates with branch operations for timely processing
• The role may also involve guiding junior officers, monitoring customer-service standards, reviewing sales leads, and supporting the achievement of branch and segment-level business targets
• The Senior Bank Officer maintains accurate records, prepares performance reports, follows up on pending cases, and assists in resolving escalated customer issues

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