Senior Bank Officer - MFIB - Sales & Services

Group Company: AU Small Finance Bank Limited

Designation: Senior Bank Officer - MFIB - Sales & Services

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- AU Small Finance Bank Limited is seeking an experienced and dynamic professional to join our Sales and Service department. This role involves leading and managing sales initiatives and service delivery within the Microfinance and Individual Banking (MFIB) segment. The ideal candidate will drive business growth by developing strong client relationships, ensuring high-quality service standards, and implementing effective sales strategies tailored to the financial needs of micro and small enterprises. This position requires a strategic thinker with deep knowledge of financial products, regulatory compliance, and market trends in the financial services industry, committed to enhancing customer satisfaction and achieving business targets.

Responsibilities:-

• Develop and execute sales strategies to achieve business growth targets within the MFIB segment.
• Manage and nurture relationships with microfinance clients and individual banking customers to maximize customer retention and satisfaction.
• Lead the sales team in identifying new business opportunities and cross-selling bank products and services.
• Ensure compliance with regulatory guidelines and internal policies in all sales and service activities.
• Monitor and analyze market trends, competitor activities, and customer feedback to refine sales approaches and service delivery.
• Coordinate with credit and risk teams to facilitate timely loan disbursal and manage portfolio quality.
• Conduct regular training and development sessions for the sales and service team to enhance product knowledge and customer handling skills.
• Prepare detailed reports on sales performance, customer feedback, and service quality for senior management review.
• Collaborate with marketing and product teams to design customer-centric financial solutions and promotional campaigns.
• Resolve escalated customer issues promptly to maintain high levels of customer trust and loyalty.
  
  

Skill:-

• Microfinance Sales Strategy
• Customer Relationship Management (CRM)
• Financial Product Knowledge
• Regulatory Compliance in Banking
• Risk Assessment and Portfolio Management
• Team Leadership and Development
• Market Analysis and Competitive Intelligence
• Loan Processing and Credit Coordination
• Customer Service Excellence
• Data-driven Sales Reporting
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
• Minimum of 5-7 years of experience in sales and service roles within the financial services sector, with a focus on microfinance or retail banking.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#