Senior Bank Officer - MFIB - Sales & Services

Group Company: AU Small Finance Bank Limited

Designation: Senior Bank Officer - MFIB - Sales & Services

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- AU Small Finance Bank Limited is seeking an experienced and dynamic professional to lead and manage sales and service operations within the Microfinance and Inclusive Banking (MFIB) segment. This role demands a strategic thinker with a deep understanding of financial products tailored for underserved markets, exceptional client relationship management skills, and the ability to drive business growth while ensuring compliance with regulatory standards. The ideal candidate will play a pivotal role in expanding the bank's footprint in the microfinance sector by delivering superior customer service, mentoring sales teams, and implementing innovative sales strategies aligned with the bank's vision of financial inclusion.

Responsibilities:-

• Develop and execute comprehensive sales strategies to achieve business targets in the microfinance and inclusive banking segment.
• Lead, mentor, and motivate the sales and service teams to enhance productivity and ensure high-quality customer engagement.
• Manage key client relationships, ensuring personalized service delivery and prompt resolution of customer queries and issues.
• Analyze market trends and customer needs to identify new business opportunities and tailor financial products accordingly.
• Ensure strict adherence to regulatory guidelines and internal policies in all sales and service activities.
• Collaborate with cross-functional teams including credit, operations, and risk management to streamline processes and enhance customer experience.
• Monitor and report on sales performance metrics, preparing detailed reports for senior management to inform strategic decisions.
• Drive initiatives to improve customer retention and satisfaction through innovative service solutions and feedback mechanisms.
• Conduct regular training sessions for team members on product knowledge, compliance, and customer service excellence.
• Represent the bank at industry forums, community events, and networking opportunities to enhance brand visibility and market presence.
  
  

Skill:-

• Microfinance Product Knowledge
• Sales Strategy Development
• Customer Relationship Management (CRM)
• Regulatory Compliance in Banking
• Team Leadership and Mentoring
• Market Analysis and Business Development
• Financial Services Operations
• Performance Metrics and Reporting
• Risk Management
• Customer Service Excellence
• Stakeholder Engagement
• Training and Development
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
• Minimum of 7-10 years of experience in sales and service roles within the financial services industry, with a focus on microfinance or inclusive banking.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#